FAQs Archive - Page 3 of 23

5 December 2025

Is VAT charged?

Yes.

5 December 2025

Where can I find my Buckaroo transactions & invoices ?

Transactions, invoices and payout information can be viewed at any time in the secure online portal My Buckaroo. Within the portal you can easily search, filter, and download details [...]

5 December 2025

Will there be any interruption of service?

No.

5 December 2025

What will happen to the Payconiq brand in Luxembourg?

It will remain until the Wero migration is complete.

5 December 2025

Will I still have access to the merchant portal?

Yes, for QR generation, monitoring and transaction history.Payment profiles, UBOs and document uploads will be managed in My.Buckaroo.

5 December 2025

Do I need to replace my QR codes?

Payconiq QR codes will be valid until September 2026 – so no need to change them now. After that they will need to be replaced by Wero QR codes. [...]

5 December 2025

Will customers still be able to pay with Payconiq-supported apps?

Yes.

5 December 2025

What if I do not want to migrate?

Migration cannot be declined. The Payconiq contract will be transferred to Buckaroo at the end of January 2026.Until 23 January: [email protected]: [email protected]

5 December 2025

Do I have to sign a new contract?

No.

5 December 2025

Do I need to take any action now?

No action required. More details will follow in December 2025.