FAQs Archive - Page 2 of 22

17 March 2026

How can I offer Wero instead of Payconiq?

Existing Luxembourg merchants formerly contracted directly with Payconiq should contact Buckaroo for onboarding, operational guidance and any required updates. New merchants (or merchants in other markets): You can set up Wero acceptance [...]

5 December 2025

How do I access My.Buckaroo?

You will receive login instructions in January 2026.

5 December 2025

How can I contact Buckaroo?

[email protected] or +31 88 42 62 777

5 December 2025

Is VAT charged?

Yes.

5 December 2025

Where can I find my Buckaroo transactions & invoices ?

Transactions, invoices and payout information can be viewed at any time in the secure online portal My Buckaroo. Within the portal you can easily search, filter, and download details [...]

5 December 2025

Will there be any interruption of service?

No.

5 December 2025

What will happen to the Payconiq brand in Luxembourg?

It will remain until the Wero migration is complete.

5 December 2025

Will I still have access to the merchant portal?

Yes, for QR generation, monitoring and transaction history.Payment profiles, UBOs and document uploads will be managed in My.Buckaroo.

5 December 2025

Do I need to replace my QR codes?

Payconiq QR codes will be valid until September 2026 – so no need to change them now. After that they will need to be replaced by Wero QR codes. [...]

5 December 2025

Will customers still be able to pay with Payconiq-supported apps?

Yes.