FAQs Archive - Page 4 of 22

5 December 2025

What is EPI?

EPI is the European Payments Initiative, developing Wero.

5 December 2025

What is Buckaroo?

A payment service provider supporting online and in-store payments, processing over one billion transactions per year. Part of Keensight Capital.

5 December 2025

Why this change? What are the benefits for us?

Payconiq joined the European Payment Initiative to prepare the launch of Wero. Buckaroo will take over the merchant relationship. Your Payconiq acceptance continues unchanged, and Buckaroo will support you, [...]

1 June 2023

I am a “Financial User” and I want to become an “Admin User”. How do I do this?

If you are a financial user and you wish to become an admin user, contact us at [email protected]. We will send you a form to fill in to make [...]

1 June 2023

What does “Financial User” mean?

A financial user has access to the list of all transactions, to download transaction reports and to the merchant portal settings.

1 June 2023

I am an “Operational User” and I want to become an “Admin User”. How do I do this?

If you are an Operational User and you wish to become an Admin User, please contact us at [email protected]. We will send you a form to fill in to [...]

1 June 2023

What does “Operational User” mean?

An operational user has access to the daily transaction list, the list of all transactions, the download of transaction reports, the creation of QR codes and the merchant portal [...]

1 June 2023

The person who was “User Admin” is no longer part of the organization. How do I replace her?

Please contact us at [email protected]. We will send you a form to fill in to make the change.

1 June 2023

I am an “Admin User”. How to resend the welcome email (to create a password) to a user ?

Log on to the merchant portal at https://portal.payconiq.com and click on the "Users" tab. Click on the 3 vertical dots to the right of the user's line and then [...]

1 June 2023

I am an “Admin User” and I would like to be replaced by another person. How can I do this?

If you are an admin user and you wish to be replaced by another person, contact us at [email protected]. We will send you a form to fill in to [...]