FAQs Archive - Payconiq

29 July 2026

Why have I received an email from Payconiq about a refund and what is this about?

Payconiq International SA is carrying out a review of certain historical customer balances and is running a refund campaign for eligible former customers. This refund campaign is separate from [...]

29 July 2026

How do I know the e-mail is legitimate?

If you are entitled to receive funds, you will receive an e-mail from us Consumers: Email: [email protected] Merchants: Email: [email protected] For your security, we will only contact [...]

29 July 2026

How long do I have to respond?

Please respond by no later than 15 September 2026. From 15 August 2026, Payconiq may apply fees for the continued holding and administrative management of the funds. Any such [...]

29 July 2026

When will I receive my money?

Once your identity and entitlement have been successfully verified, we will proceed with your refund.

29 July 2026

Can I claim the same funds again later?

No, once your refund has been paid, the matter is considered resolved and you cannot submit another claim for the same payment or refund.

29 July 2026

Can the refund be paid to someone else’s bank account?

Normally, the funds must be paid to a bank account held in your name. If you cannot receive the payment into an account in your own name, contact us [...]

28 July 2026

Why have I received an email from Payconiq about a refund and what is this about?

Payconiq International SA is carrying out a review of certain historical customer balances and is running a refund campaign for eligible former customers. This refund campaign is separate from your current Payconiq payment experience [...]

17 March 2026

When will the transition be completed?

The full transition to Wero is planned by the end of 2026, when the Payconiq app and brand will no longer be used. We will provide regular updates throughout the transition. [...]

17 March 2026

Will Wero mean my money is less safe?

No. The same high national and European standards for security, compliance and data protection will continue to apply.

17 March 2026

What happens to my data and transaction history with Wero?

Your data and transaction history remain secure and protected under the same national and European regulatory and security standards you enjoy with Payconiq.