Important notice for former Payconiq customers
Payconiq is running a refund campaign for eligible former customers. Some customers may receive a letter from us.
The refund does not relate to current transactions.
Please contact Payconiq International directly using the contact details below should you receive a letter from us and have questions :
Email: [email protected] for Merchants
Email: [email protected] for Consumers
Please remain vigilant and beware of phishing emails.
Click here for more information.
Payconiq is becoming Wero
Payconiq is evolving into Wero – a new European way to pay that is backed by leading European banks.
The transition will happen over the next few months, and your service will continue as usual throughout.
What is Wero?
Wero includes everything you love about Payconiq, but built for Europe.
You still get the security and ease of use of Payconiq. You can still send and request money, and you can still pay online instore and with invoices, just like you already do.
But Wero is designed to work across multiple European countries, so you can pay across borders just as easily as you do at home. Plus there are new, exciting features and services coming soon.
Why is Payconiq becoming Wero?
Wero was created to help people pay however they want, both today and in the future.
By becoming Wero, Payconiq becomes part of a broader European payment ecosystem backed by major European banks and financial institutions. This evolution strengthens our long-term ambition of enabling secure, simple and scalable payments across Europe.
This is not a shutdown: it is taking Payconiq to the next level as we build a strong, sovereign European payment solution.
But what does it mean for me?
- No disruption to your current payment service
- Your relationship with your bank remains unchanged
- You are still protected by the same high European and national security and data protection standards
- A clear, smooth and transparent timeline for the transition
For now, continue using Payconiq as normal. We’ll give you more information about the next steps soon.
How the transition will happen
Now – Brand transition
You will start seeing and hearing more about the Wero brand in your banking apps, at checkout and in communications. During this phase you’ll keep using Payconiq as usual.
Summer 2026 – Transition phase
Wero becomes Payconiq brand and services progressively transition to Wero. When you scan a Payconiq QR code to pay in-store or your invoices, you will be directed to the Wero payment system, but payments will work as usual. When the transition is completed for your bank, you will be invited to download the Wero app from the App Store / Play Store and link your preferred bank account(s) to Wero. From that moment on, you can manage all your payments via the Wero app.
Late 2026 – Full transition
Payconiq will have fully transitioned to Wero.
We will keep you informed at every stage of the process.
FAQ
Wero is the new European digital payment wallet, backed by leading European banks and financial institutions, and is designed to enable simple, secure and seamless payments across Europe.
By transitioning to Wero, Payconiq evolves from a national payment solution into a broader European payment ecosystem with long-term scalability and cross-border capabilities.
For the moment nothing changes, and we will keep you updated at every stage of the transition. The first change for you is that payments you make with Payconiq will be routed through the Wero system, and eventually the Payconiq app will be turned off. We will tell you in good time before this happens, but we strongly encourage you to download the Wero app and connect your bank account.
For now, you can continue using Payconiq as usual. You will receive clear instructions from your bank or through official Payconiq or Wero communications before the official launch of the transition period.
Eventually, the Payconiq app will be turned off. We will tell you in good time before this happens, but we strongly encourage you to download the Wero app and connect your bank account.
Your data and transaction history remain secure and protected under the same national and European regulatory and security standards you enjoy with Payconiq.
No. The same high national and European standards for security, compliance and data protection will continue to apply.
The full transition to Wero is planned by the end of 2026, when the Payconiq app and brand will no longer be used. We will provide regular updates throughout the transition.
Payconiq International SA is carrying out a review of certain historical customer balances and is running a refund campaign for eligible former customers. This refund campaign is separate from your current Payconiq payment experience and does not relate to your current transactions. It concerns only historical amounts that may be due from Payconiq International SA in relation to past services. Your current Payconiq payment experience is not affected by this refund campaign. At the same time, Payconiq is continuing its smooth transition to Wero.
As part of this review of historical Payconiq transactions we have identified that some customers may be entitled to receive funds that could not previously be returned, for example because a payment was not completed or a refund could not be processed.
If you have been identified as potential rightful owner of the funds you have received an email from us from:
For Consumers:
For Merchants:
We ask that you reply to this email and only that email address.
How do I know the e-mail is legitimate?
If you are entitled to receive funds, you will receive an e-mail from us
Consumers: Email:
Merchants: Email:
- For your security, we will only contact you from these e-mail addresses.
- We will never ask you to respond through another e-mail address.
- If you are unsure if an e-mail is genuine, please contact us using the contact details provided on our website.
- Any e-mail asking directly for your password, card number or any upfront payment should be considered suspicious.
Why do I need to provide information?
Before we can return any funds, we need to verify that we are sending them to the correct person. Depending on your situation and country of residence, we may ask you to provide information or documents to confirm your identity and your entitlement to the funds. If you are unable to verify your identity or ownership of the funds, we may not be able to process your refund.
How long do I have to respond?
Please respond by no later than 15 September 2026.
From 15 August 2026, Payconiq may apply fees for the continued holding and administrative management of the funds. Any such fees shall not exceed the amount of the outstanding funds held by Payconiq in respect of the relevant person. Accordingly, the application of such fees will not result in any negative balance or additional payment obligation for you.
When will I receive my money?
Once your identity and entitlement have been successfully verified, we will proceed with your refund.
Can I claim the same funds again later?
No, once your refund has been paid, the matter is considered resolved and you cannot submit another claim for the same payment or refund.
Can the refund be paid to someone else’s bank account?
Normally, the funds must be paid to a bank account held in your name.
If you cannot receive the payment into an account in your own name, contact us using the official contact details on our website. Additional checks and documentation may be requested, and we may not be able to make a payment to a third-party account.
Beware of fraudulent communications imitating Payconiq
Some phishing attempts via email and SMS are currently ongoing.
When in doubt, please contact your bank.