FAQs Archive - Page 3 of 19

24 September 2021

Why is Digicash becoming Payconiq?

Today we are launching a new logo. We loved our old logo but it was time to refresh and modernize it. This transition was done smoothly for our partners, [...]

24 September 2021

Does the Digicash brand still exist?

No, the Digicash brand no longer exists. By becoming Payconiq, we want to be consistent with Belgium and the Netherlands, which also use the Payconiq brand. Since December 2020, [...]

24 September 2021

What does this change for me as a Digicash user?

This new feature allows you to scan Payconiq QR codes, in Luxembourg, Belgium or the Netherlands. You will also be able to send (and receive) money to your friends [...]

24 September 2021

Has the onboarding process changed?

The onboarding process has not changed. You can find the installation steps here. If you have any difficulties, please contact your bank or contact us at [email protected] or +352 [...]

24 September 2021

I am a Payconiq user in Luxembourg, can I scan Payconiq QR codes in Belgium or the Netherlands?

Yes, from now on a Payconiq user from Luxembourg, Belgium or the Netherlands can scan Payconiq QR codes in Luxembourg, Belgium and the Netherlands.

24 September 2021

I am a Payconiq user in Luxembourg, can I scan Payconiq QR codes in Belgium or the Netherlands?

Yes, a Payconiq user in Luxembourg can now send or receive money from a Payconiq user in Belgium or the Netherlands, and vice versa.

24 September 2021

I am a Payconiq user in Luxembourg, how long does it take for a Payconiq user in Belgium or the Netherlands to receive my payment in his bank account?

Generally, SEPA transfers take 1 to 2 working days to reach the beneficiary's bank account. In most cases, the money appears the next business day.

25 June 2021

I am a new user

Click "Let's go". Enter your phone number. Enter the 6 figure activation code received automatically by SMS, then validate. Connect with your LuxTrust: Accept the "Terms and Conditions" twice. [...]

25 June 2021

I am returning

You still have the same mobile number and you remember your PIN code for validating PAYCONIQ payments. You set up your PIN code during your last activation. Click "Continue". [...]

29 April 2021

What will this new App change for me as a Digicash user?

This new feature allows you to scan Payconiq QR codes in Luxembourg, Belgium or the Netherlands. You will also be able to send money to your friends or receive money [...]