How is DIGICASH PAY secure?
The infrastructure, the DIGICASH mobile payment network, and the DIGICASH application of each partner bank, meet very high security and encryption standards for mobile payments. You validate each payment [...]
I want to change my PIN Payconiq, how to do?
Your Payconiq PIN can be changed from your Payconiq App. In this case, go to the “Account” section at the top right, then “Settings” and click on “Change PIN”. [...]
I forgot my PIN Payconiq, how to do?
It will be necessary to deactivate and reactivate your Payconiq app. In this case, go to the “Account” section at the top right, then “Settings” and click on “Disable [...]
I blocked Payconiq on my phone by consecutively entering three erroneous PINs / PINs, how to reactivate Payconiq?
The reactivation can be done by following again the normal activation procedure via the web or mobile banking of your bank (according to each partner bank). [...]
How can I block Payconiq?
You can block Payconiq 24 hours a day, 7 days a week, preferably via the web or mobile banking of your bank (according to each partner bank) or by [...]
Is sending to a non-Luxembourg account or from a bank that does not offer Payconiq possible?
No, for the reception of a payment by Payconiq TRANSFER, it is necessary that the recipient activates the Payconiq App and associates the number of a mobile phone designated [...]
What happens if I activate Payconiq TRANSFER for my mobile number in another bank’s App?
At this time, the initial link with your account for receiving payments will be automatically deleted. You will receive the payments on the account newly associated with the mobile [...]
I have bank accounts with multiple banks, can I link my phone number to multiple accounts with different banks?
You can associate the same phone number with different Apps from different banks. However, for the use of Payconiq TRANSFER, it is only possible to associate a specific number [...]
Can I activate multiple phone numbers for one or more accounts in the same Payconiq App?
For a Payconiq App, you will only be able to associate a phone number with a bank account. But you can associate another mobile phone number with another account [...]