FAQs Archive - Page 17 of 22

8 January 2019

I am a new user

Click on "Let's go" and select your activation mode via web banking or the mobile bank app Please enter your telephone number. Enter the 6 figure activation code [...]

8 January 2019

I am returning

You still have the same mobile number and you remember your PIN code for validating Payconiq payments. You set up your PIN code during your last activation. Click "Continue". [...]

16 November 2018

What to do in case of loss, theft, or disclosure, even involuntary, identification and / or PIN, even in case of loss or theft of your smartphone?

Payconiq is a mobile banking payment solution that allows you to pay in the store, on the internet or in apps on your mobile. You can use the app [...]

16 November 2018

What are the specific prerequisites for making Payconiq Beacon payments?

To pay by Payconiq Beacon, your Smartphone must be Bluetooth or NFC compatible. In this case, you must first activate the Bluetooth or NFC option on your phone to [...]

9 November 2018

Who can I contact in case of problems with Payconiq?

Talk to your Payconiq-issuing bank that will assist you with troubleshooting. Assistance to payers using the Payconiq App of their bank is offered directly by the institution in question. [...]

9 November 2018

Does Payconiq also work with a prepaid phone SIM card?

Yes, Payconiq works with any SIM card (prepaid or subscription) provided you have access to the internet.

9 November 2018

Can I use Payconiq on a smartphone from a foreign mobile operator?

Yes, Payconiq works with any mobile operator provided they have access to the internet. However, be aware of possible roaming charges billed by your foreign mobile operator, if applicable, [...]

9 November 2018

Does Payconiq also work with a WiFi connection?

Yes, the Payconiq application works wherever your smartphone accesses the internet, whether via a WiFi network or terminal, provided that encrypted SSL connections are allowed (port 443 must be [...]

9 November 2018

On which mobile phones does the Payconiq application of your bank work?

The Payconiq application from your bank is compatible with the majority of recent smartphones equipped with a camera and connected to the internet. Currently, Payconiq is compatible with *:iPhone, [...]

9 November 2018

What happens if I change my phone number or SIM card?

If you change your phone or SIM card number, this will not affect the proper functioning of your bank’s Payconiq application.