If you have received a Payconiq payment not intended to your business, please contact our merchant support team as soon as possible with the details of your payment at [email protected]. [...]
If a user paid twice and you are not able to refund your customer, please contact our merchant support team with the details of your payment at [email protected]. We will [...]
Generally, it takes one business day for a Payconiq payment to be credited on your professional bank account. If you are missing a payment, please contact our merchant support team [...]
You can find the details of all completed transactions (performed by scanning a Payconiq QR code) on the merchant portal: https://portal.payconiq.com/login
Yes, you can log into the merchant portal on multiple devices at the same time. This will make it easier for you to keep an eye on your payments and [...]
As a merchant accepting Payconiq transactions, when will I receive the link to the merchant portal?
As soon as your merchant contract has been activated, we will send you an email with the link to the merchant portal.
On the merchant portal, you can always see an overview of all the transactions as well as the daily and weekly totals.
What can I do if my password is not working?
If your password is not working, request to change your password with this LINK. Still in troubles? Do you have an error message? Please send us an email with your [...]
What can I do if I do not receive the email to change my password for the merchant portal?
If you are not receiving the email with your new password, please check your spam or other folders of your mailbox. Still not receiving your email? Please contact us at [...]