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5 May 2020

I received a payment not intended to my shop. What can I do for this customer?

If you have received a Payconiq payment not intended to your business, please contact our merchant support team as soon as possible with the details of your payment at [email protected]. [...]

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5 May 2020

I received the payment twice from a customer, what can I do to refund my customer?

If a user paid twice and you are not able to refund your customer, please contact our merchant support team with the details of your payment at [email protected]. We will [...]

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5 May 2020

I can see a payment validated in the merchant portal but not paid on my professional bank account, what should I do?

Generally, it takes one business day for a Payconiq payment to be credited on your professional bank account. If you are missing a payment, please contact our merchant support team [...]

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5 May 2020

As a merchant accepting Payconiq transactions, can I see all the transactions in the merchant portal?

You can find the details of all completed transactions (performed by scanning a Payconiq QR code) on the merchant portal: https://portal.payconiq.com/login

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5 May 2020

As a merchant accepting Payconiq transactions, can I log in to the merchant portal on multiple devices at the same time?

Yes, you can log into the merchant portal on multiple devices at the same time. This will make it easier for you to keep an eye on your payments and [...]

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5 May 2020

As a merchant accepting Payconiq transactions, when will I receive the link to the merchant portal?

As soon as your merchant contract has been activated, we will send you an email with the link to the merchant portal.

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5 May 2020

As a merchant accepting Payconiq transactions, will I receive a regular statement of my transactions?

On the merchant portal, you can always see an overview of all the transactions as well as the daily and weekly totals.

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5 May 2020

As a merchant accepting Payconiq transactions, can I export my transactions from the merchant portal?

Yes, you can export your data as an Excel file.

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5 May 2020

What can I do if my password is not working?

If your password is not working, request to change your password with this LINK. Still in troubles? Do you have an error message? Please send us an email with your [...]

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5 May 2020

What can I do if I do not receive the email to change my password for the merchant portal?

If you are not receiving the email with your new password, please check your spam or other folders of your mailbox. Still not receiving your email? Please contact us at [...]

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