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5 May 2020

I have a contract to accept Payconiq transactions. How can I terminate it?

Please contact us at [email protected].

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5 May 2020

As a merchant accepting Payconiq transactions, who can I contact if I have questions about my contract?

You can contact us at [email protected].

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5 May 2020

As a merchant accepting Payconiq transactions, I have shops in various locations. Is a single merchant’s contract enough?

No, you need a separate contract for each location.

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5 May 2020

As a merchant accepting Payconiq transactions, how do I change my bank account number?

Please get in touch with our sales team at [email protected]. You will also need to sign a new direct debit mandate.

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5 May 2020

As a merchant accepting Payconiq transactions, how do I change my email address?

Send an email to [email protected] and we will change your email address. NB: your password will also need to change as the old one will automatically become invalid. [...]

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5 May 2020

As a merchant accepting Payconiq transactions, can I change my logo and other company details that appear in the app?

Yes, this is possible. Email your request and the new logo or new details to [email protected] and we will sort everything out for you. Would you like to change your [...]

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5 May 2020

I have lost my API Key; how can I request a new key?

If you have lost your API Key or if you think your key has been compromised, please contact as soon as possible our merchant support team at [email protected]. [...]

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5 May 2020

How can I receive the API Key linked to my Payconiq contract?

If you want to receive an API Key to create Payconiq payments for your business, please contact our merchant support team at [email protected].

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5 May 2020

How can I change information about my Payconiq contract?

If you want to change information about your Payconiq contract, please contact the merchant support team at [email protected].

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5 May 2020

As a merchant accepting Payconiq transactions, can I accept payments both in my business and elsewhere?

You can use your QR code in your shop and elsewhere.

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