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27 October 2020

I am a Digicash user, can I send money to a Payconiq user? And receive money?

Yes, from now on a Digicash user can send money to a Payconiq user. This feature will be available for ING Digicash users during the month of January 2021. [...]

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5 May 2020

As a merchant accepting Payconiq transactions, when will I receive the pack with my QR code and promotional material for my shop?

As soon as we receive your contract, we will start preparing a welcome package for you. You should normally receive it within two weeks.

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5 May 2020

As a merchant accepting Payconiq transactions, can I obtain extra promotional material?

You can download extra promotional material here.

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5 May 2020

As a merchant accepting Payconiq transactions, how much do I have to pay each month?

No subscription fees or other charges are applied for Payconiq transactions. You simply pay a fixed fee per transaction. You can find more information about the fees by clicking here. [...]

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5 May 2020

As a merchant accepting Payconiq transactions, can I receive a grouped daily statement of payments made with the Payconiq by Bancontact app?

Yes, this service is available. Please contact our team for more information at [email protected].

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5 May 2020

I would like my customers to be able to pay using Payconiq. What should I do?

In order to enable Payconiq as a payment method in your business, you will need to make an appointment with one of our team members. Click here for more [...]

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5 May 2020

As a merchant accepting Payconiq transactions, how will I be invoiced?

You will receive a monthly invoice. If no transactions have been made by your customers during the month, you will not receive and invoice, of course.

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5 May 2020

As a merchant accepting Payconiq transactions, will I see the details of payments on the invoice I receive for Payconiq transactions?

You will find details of payments received in the merchant portal, not on your invoice.

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5 May 2020

As a merchant accepting Payconiq transactions, what is the contract period?

The contract is open-ended. You can terminate it at any time with one month's notice. This notice period commences from the first day of the calendar month following the day [...]

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5 May 2020

As a merchant accepting Payconiq transactions, who should I contact with a question about my invoices?

Email your question or request to [email protected]. We will examine your request as quickly as possible.

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