FAQs Archive - Page 12 of 19

5 May 2020

How can I change the email address used to connect to the Merchant portal?

If you want to change the email address you are using to connect to the merchant portal, please send us an email at [email protected] with your request. Our team [...]

5 May 2020

I cannot log in the Merchant portal, what can I do to solve this issue?

If you are not able to log in the merchant portal, verify that you are using the email address linked to your professional Payconiq account. You can find this [...]

6 January 2020

Why did we change the logo?

This logo marks the first step in the pursuit of our European dream. We really liked our old logo but we also really like the new one. Indeed, Digicash [...]

6 January 2020

I am a Payconiq user, can I send money to a Digicash user?

Currently, a Payconiq user cannot send money to a Digicash user.

6 January 2020

I am a Digicash user, can I scan a Payconiq QR code?

For the moment, you cannot scan Payconiq QR codes. For you, Digicash user, nothing changes except the logo. You always pay the same way with your Digicash app. As [...]

6 January 2020

I am a Payconiq user, can I scan a Digicash QR code?

Payconiq users from Belgium and the Netherlands will soon be able to pay invoices in Luxembourg. With their Payconiq application, they will be able to scan Digicash QR codes. [...]

8 January 2019

I did not receive the activation SMS, what should I do?

When you enter your mobile number, an SMS containing your activation code is sent to you automatically. Sometimes, it can take a few minutes depending on your network. If [...]

8 January 2019

I forgot my Payconiq PIN code, what should I do?

Your Payconiq PIN is required to validate your transactions. If you have forgotten it, you will need to reactivate your Payconiq app. To do this, go to settings in [...]

8 January 2019

My application has been blocked after 3 incorrect PIN code entries, what should I do?

You application is blocked automatically after 3 attempts for security reasons. To unblock it, you will need to reinstall your app as a new user.

8 January 2019

I am a new user

Click "Let's go". Enter your phone number. Enter the 6 figure activation code received automatically by SMS, then validate. Connect with your LuxTrust: Accept the "Terms and Conditions" twice. [...]