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Q&A: Luxembourg banks’ experience with Payconiq

Spuerkeess

What are the advantages of offering Payconiq to Spuerkeess? How does this improve the customer experience?

For Spuerkeess, integrating Payconiq represents a strategic and technological step forward. By offering this modern service, the bank is strengthening its competitiveness and building customer loyalty while attracting new users.
With Payconiq, customers can pay their bills or reimburse friends quickly by simply scanning a QR code or using their telephone number. This ease of use optimises the user experience and boosts customer satisfaction.

How does Payconiq fit in with the digitalisation of banking?

The availability of Payconiq to our customers supports Spuerkeess’ ambition to go digital. The service improves the accessibility and fluidity of digital payments, offering customers a practical and secure solution that meets today’s expectations for mobile simplicity.

POST Luxembourg

Why did POST Luxembourg decide to offer Payconiq?

POST Luxembourg has always focused on simple, accessible solutions for its customers. With Payconiq, it is offering an innovative and practical tool that meets their growing need for digitalisation.

How does Payconiq improve the overall user experience?

Payconiq makes transactions considerably simpler: paying bills by scanning a QR code, sending and receiving money between friends and family in just a few clicks. The intuitive, secure application is in line with POST’s objective of digitalising its services while offering an optimised user experience.

Banque Internationale à Luxembourg (BIL)

Why did BIL choose Payconiq?

For BIL, making life easier for customers is a priority. Payconiq fits in perfectly with this approach, enabling quick and simple payments for private individuals and professionals. Today, almost all customers are equipped with a smartphone, and with Payconiq, they can transfer money to a friend, pay a bill or on the Internet, pay in a shop, etc., all at the touch of a fingertip.

What feedback have customers had on the Payconiq BIL application?

Customers appreciate how easy it is to use: all they need is a telephone number to make a transfer, and a scan of a QR code to pay an invoice. What’s more, the widespread adoption of Payconiq in Luxembourg, by both private individuals and businesses, reinforces its appeal to BIL customers.

Banque Raiffeisen Luxembourg

What lessons has Raiffeisen learned after three years with Payconiq?

With more than 26,000 active users and almost 820,000 payments by 2023, Banque Raiffeisen is seeing strong adoption of Payconiq. The majority of transactions are between private individuals (P2P), but many customers are also using the service to pay bills to major Luxembourg players such as insurance companies and electricity suppliers. This development shows that customers are looking for simple and intuitive payment solutions, a trend that Banque Raiffeisen is striving to support.

BGL BNP Paribas

How does the Payconiq payment service fit in with BGL BNP Paribas’ general retail banking service?

Payconiq has long been part of BGL BNP Paribas’ payment offering, providing a simple, fast and secure complementary payment solution. The BGL BNP Paribas Payconiq application allows our customers to send and receive money easily, pay bills by QR code and make payments online and in-store in Luxembourg and Belgium. With Payconiq, BGL BNP Paribas makes payments easy!

So Payconiq is a long-standing partner of BGL BNP Paribas?

Yes, we have been offering this payment method to our customers for many years now. In fact, BGL BNP Paribas was a partner when, in 2015, in addition to the other existing features, this brand new payment experience was launched.

Whether it’s for payments between individuals, bill payments or in-store purchases, Payconiq has established itself as a key solution in the Luxembourg banking landscape. Luxembourg banks have adapted this service to their digitalisation strategies, strengthening their customer relationships with practical, intuitive and modern solutions.