How do I know the e-mail is legitimate?
If you are entitled to receive funds, you will receive an e-mail from us Consumers: Email: [email protected] Merchants: Email: [email protected] For your security, we will only contact [...]
How long do I have to respond?
Please respond by no later than 15 September 2026. From 15 August 2026, Payconiq may apply fees for the continued holding and administrative management of the funds. Any such [...]
When will I receive my money?
Once your identity and entitlement have been successfully verified, we will proceed with your refund.
Can I claim the same funds again later?
No, once your refund has been paid, the matter is considered resolved and you cannot submit another claim for the same payment or refund.
Normally, the funds must be paid to a bank account held in your name. If you cannot receive the payment into an account in your own name, contact us [...]
Will there be changes to my payment process?
The payment experience for merchants will remain simple and familiar. Your PSP will tell you if there are any operational updates or technical adjustments needed. [...]
How will consumers use Wero in Luxembourg?
A Wero app, developed in cooperation with participating Luxembourgish banks, will be launched for consumers in Luxembourg. Consumers will need to download the Wero app and complete a short [...]
Do I need to replace my QR codes?
Yes. Wero-branded QR codes will gradually replace Payconiq-branded QR codes. Important: do not print new Payconiq QR codes for use after summer 2026. Your PSP will provide you with everything you need to create [...]
How can I offer Wero instead of Payconiq?
Existing Luxembourg merchants formerly contracted directly with Payconiq should contact Buckaroo for onboarding, operational guidance and any required updates. New merchants (or merchants in other markets): You can set up Wero acceptance [...]