FAQs Archive - Page 6 of 19

26 November 2020

Have the fees changed?

No, there is no change in fees if you already have a contract with Digicash.

26 November 2020

What is the difference for my customers who usually pay with Digicash?

There is no difference for users of the Digicash by Payconiq app. To pay, they must open their Digicash by Payconiq app, click on scan, scan your new Payconiq QR [...]

26 November 2020

Will Digicash disappear?

As a business partner, you will now use the Payconiq payment platform instead of Digicash. Thanks to this change of platform, your customers in Belgium and the Netherlands who use [...]

26 November 2020

What is Payconiq?

Payconiq is the 1st mobile payment service in the BeNeLux that allows consumers to make payments online, mobile and between individuals with a smartphone.

25 November 2020

Do the fees change if I receive a payment from a user of a Payconiq application, Payconiq by Bancontact or banking applications that accept Payconiq?

No, this change does not result in any change in fees. You can consult the pricing on our website: https://payconiq.lucommercants/tarifs/.

25 November 2020

Why this change? What are the benefits for merchants?

Nine years ago we started out small and local; now more than 1 in 3 residents pay with the Digicash application in Luxembourg, andsome even use it to pay [...]

25 November 2020

Who can pay in my business or association?

> Belgian residents: with the Payconiq by Bancontact app or the Payconiq feature in the ING and KBC/CBC banking apps. > Dutch residents: with the Payconiq application or the [...]

25 November 2020

I have the ING Digicash app. What will happen to my app?

As of mid-January 2021, the ING Digicash app will become ING Payconiq. We will keep you informed. Stay tuned ? If you have any questions, we advise you to [...]

25 November 2020

Can I still pay on a Beacon?

We have not been selling Beacons for a few years now. The remaining Beacons will gradually be replaced by QR codes on stickers. As you will see, in your [...]

25 November 2020

I am a Digicash user, how long does it take for a Payconiq user to receive my payment on his bank account?

As a rule, SEPA transfers take 1 to 2 working days to arrive on the beneficiary's bank account. In most cases, the money appears the next working day. [...]