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9 November 2018

What happens if I activate Payconiq TRANSFER for my mobile number in another bank’s App?

At this time, the initial link with your account for receiving payments will be automatically deleted. You will receive the payments on the account newly associated with the mobile [...]

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9 November 2018

I have bank accounts with multiple banks, can I link my phone number to multiple accounts with different banks?

You can associate the same phone number with different Apps from different banks. However, for the use of Payconiq TRANSFER, it is only possible to associate a specific number [...]

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9 November 2018

Can I activate multiple phone numbers for one or more accounts in the same Payconiq App?

For a Payconiq App, you will only be able to associate a phone number with a bank account. But you can associate another mobile phone number with another account [...]

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9 November 2018

What happens if I send money to the wrong number / recipient?

If despite the display of the name of the recipient on the basis of the telephone number you have chosen, you have nevertheless confirmed the sending of the money [...]

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9 November 2018

Can I cancel a pending payment or money request?

You can cancel a pending transfer or request at any time using your Payconiq App. Under the “Account” function, at the top right of the menu, you can view [...]

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9 November 2018

With which number can I register for Payconiq and which mobile numbers can I send or ask for money?

Any Luxembourg or international mobile number, which can be verified by sending an SMS message, can be used to activate Payconiq. Activation is therefore not limited to Luxembourg numbers [...]

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9 November 2018

Is there a limit on transfers for private users?

The limit is identical to the limit defined for the use of Payconiq in shops and for bill payments.

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9 November 2018

How do I know if the money has been transferred?

When you send or request money, you can view the transfer history in your Payconiq App (similar to Payconiq payments made in shops or for invoices). If you receive [...]

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9 November 2018

Can I send or request money to any phone number?

To send or request money, you can use the recipient’s phone number, whether they have Payconiq installed or not. However, the recipient must be a customer with one of [...]

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9 November 2018

How to request a payment with Payconiq TRANSFER?

First, you must select the “Transfer” then “Ask” function in your Payconiq application. Then fill in the phone number (by direct entry or by choosing the contact in the [...]

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