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5 May 2020

As a merchant accepting Payconiq transactions, can I see all the transactions in the merchant portal?

You can find the details of all completed transactions (performed by scanning a Payconiq QR code) on the merchant portal: https://portal.payconiq.com/login

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5 May 2020

As a merchant accepting Payconiq transactions, can I log in to the merchant portal on multiple devices at the same time?

Yes, you can log into the merchant portal on multiple devices at the same time. This will make it easier for you to keep an eye on your payments and [...]

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5 May 2020

As a merchant accepting Payconiq transactions, when will I receive the link to the merchant portal?

As soon as your merchant contract has been activated, we will send you an email with the link to the merchant portal.

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5 May 2020

As a merchant accepting Payconiq transactions, will I receive a regular statement of my transactions?

On the merchant portal, you can always see an overview of all the transactions as well as the daily and weekly totals.

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5 May 2020

As a merchant accepting Payconiq transactions, can I export my transactions from the merchant portal?

Yes, you can export your data as an Excel or PDF file.

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5 May 2020

What can I do if my password is not working?

If your password is not working, request to change your password with this LINK. Still in troubles? Do you have an error message? Please send us an email with your [...]

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5 May 2020

What can I do if I do not receive the email to change my password for the merchant portal?

If you are not receiving the email with your new password, please check your spam or other folders of your mailbox. Still not receiving your email? Please contact us at [...]

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5 May 2020

What can I do if I want to change or if I forgot my password for the merchant portal?

If you can’t remember or if you want to change the password of your merchant portal access, go to the home page of the merchant portal and click on [...]

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5 May 2020

What can I do if I can’t download the reports of my Payconiq payments?

If you are not able to download the reports of your Payconiq payments, delete the cache and cookies of your web browser and/or try with another web browser, and [...]

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5 May 2020

What can I do if I don’t see my payments in the merchant portal?

If you are not able to see your payments in the merchant portal, delete the cache and cookies of your web browser and/or try with another web browser, and connect [...]

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