Who can I contact with a question about payments (irregularities, missing payments, delays etc.)?
Email your question or request to [email protected]. We will respond as quickly as possible.
You can find all the payments you have received for your business through the Merchant Portal. You can connect to the portal here. Don’t have access to the portal? [...]
What can I do if my QR code is not working?
If your customers are not able to pay with your QR code, please contact as soon as possible our merchant support team at [email protected]. Please give us as much [...]
With which app can my customer pay?
Your customers can pay with the Digicash by Payconiq, Payconiq by Bancontact or the stand alone Payconiq app. Customers from Luxemburg, Belgium or The Netherlands can pay. Just ask them [...]
: I have a problem to receive or create a payment on my website, what can I do to solve this issue?
If you are not able to create or receive a Payconiq payment for your business, please contact as soon as possible our merchant support team at [email protected]. We’ll sort this [...]
If you have received a Payconiq payment not intended to your business, please contact our merchant support team as soon as possible with the details of your payment at [email protected]. [...]
If a user paid twice and you are not able to refund your customer, please contact our merchant support team with the details of your payment at [email protected]. We will [...]
Generally, it takes one business day for a Payconiq payment to be credited on your professional bank account. If you are missing a payment, please contact our merchant support team [...]