FAQ

The Payconiq TRANSFER feature allows you to send or request money to any phone number wherever you are and at no cost. You can use it for example to easily share the bill at the restaurant, refund the € 10 you owe your friend for yesterday’s cinema, pay the babysitter, give pocket money, make a birthday present … As for Payconiq payments in shops and for bill payments, the transfer of money is from one account to another: you and your loved ones do not need to reload a prepaid account or use another bank account than your current account, and you will be able to do without banknotes and coins. To transfer money, you can use the mobile number of your relatives, whether they have already activated Payconiq or not.

First, you must select the “Transfer” and then “Send” function in your Payconiq app. Then fill in the phone number (by direct entry or by choosing the contact in your address book on your phone) of the person to whom you want to send money, as well as the amount. Finally, enter your PIN or use your fingerprint to validate the transfer, as for Payconiq payments in store.

If the recipient has already activated Payconiq, he/she will receive a notification on his/her phone (if he/she has authorized the receipt of notifications), and the amount will be credited to his/her account within the standard wire transfer delay, usually the next business day.

If the person holding the number you have chosen does not have Payconiq yet, you can authorize the sending of an SMS asking him/her to download the app, and your transfer will be put on hold for a maximum of 15 days. Once the person has activated Payconiq, the transfer will be made from your account (subject to availability of funds at that time).

First, you must select the “Transfer” then “Ask” function in your Payconiq application. Then fill in the phone number (by direct entry or by choosing the contact in the address book of your smartphone) of the person to whom you wish to ask for money, as well as the amount. The request is then sent directly to your contact.

If the recipient has already activated Payconiq, he/she will receive a notification on his/her phone (if he/she has authorized the reception of notifications) and will have to validate the sending of money using his/her PIN code or by means of his fingerprint. The sum will then be credited to your account within the standard transfer / Eurotransfer delay, usually the next business day.

If the person holding the number you have chosen does not have Payconiq yet, you can authorize the sending of an SMS asking them to register, and your request will be put on hold for a maximum of 15 days. Once the person has activated Payconiq, he/she will receive a notification on his/her phone (if he/she has authorized the reception of notifications) and will have to validate the sending of money by means of his/her PIN or by means of his/her finger print.

To send or request money, you can use the recipient’s phone number, whether they have Payconiq installed or not. However, the recipient must be a customer with one of the Luxembourg banks that offers Payconiq. His/her phone number has to be verified and he/she needs to authorize the receipt of transfers to his/her number phone in the Payconiq App.

If the recipient of your shipment or your request for money has not yet activated Payconiq or authorized the Payconiq TRANSFER function, you can authorize the sending of an SMS asking him/her to register, and your sending or your request will be put on hold for up to 15 days.

When you send or request money, you can view the transfer history in your Payconiq App (similar to Payconiq payments made in shops or for invoices). If you receive money, you will automatically be notified (if you have authorized the receipt of notifications for the Payconiq App on your smartphone). In addition, requests for money will be recorded in the transaction history. Further, you will be able to consult Payconiq transactions via the supports and channels put at your disposal for these purposes by your bank (statements, home banking, web banking, mobile banking, etc…)

The limit is identical to the limit defined for the use of Payconiq in shops and for bill payments.

Any Luxembourg or international mobile number, which can be verified by sending an SMS message, can be used to activate Payconiq. Activation is therefore not limited to Luxembourg numbers alone. Before using Payconiq TRANSFER, please ensure that the recipient of your payment has a bank account held by one of the Luxembourg banks offering Payconiq. The list is available on payconiq.lu. But you will not run any risk if the recipient does not activate Payconiq: after 15 days, your pending transfer will expire, and the money will never be debited from your account.

You can cancel a pending transfer or request at any time using your Payconiq App. Under the “Account” function, at the top right of the menu, you can view all completed transactions, transfers received and sent, and pending payments or requests for money.

If despite the display of the name of the recipient on the basis of the telephone number you have chosen, you have nevertheless confirmed the sending of the money by entering the PIN or by means of your finger print, please contact from your bank.

For a Payconiq App, you will only be able to associate a phone number with a bank account. But you can associate another mobile phone number with another account in another Payconiq App, typically on another smartphone.

You can associate the same phone number with different Apps from different banks. However, for the use of Payconiq TRANSFER, it is only possible to associate a specific number to an account with a bank.

At this time, the initial link with your account for receiving payments will be automatically deleted. You will receive the payments on the account newly associated with the mobile number in question. For this purpose, the bank from which you have newly authorized the receipt of payments will inform the other banks that offer Payconiq to their customers, who, if necessary, will then automatically delete the link to the initial account, for the function of receiving payments. Thus, your phone number will remain associated with the initial App, which will remain functional for Payconiq payments in shops and for bill payments. You may at any time reassign this App to your number by means of the function provided for this purpose in your Payconiq App, and the possible link with another App / account will be deleted automatically.

No, for the reception of a payment by Payconiq TRANSFER, it is necessary that the recipient activates the Payconiq App and associates the number of a mobile phone designated as the recipient by the person who initiated the transfer.