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5 May 2020

As a merchant accepting Payconiq transactions, how do I change my bank account number?

Please get in touch with our sales team at [email protected]. You will also need to sign a new direct debit mandate.

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5 May 2020

As a merchant accepting Payconiq transactions, how do I change my email address?

Send an email to [email protected] and we will change your email address. NB: your password will also need to change as the old one will automatically become invalid. [...]

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5 May 2020

As a merchant accepting Payconiq transactions, can I change my logo and other company details that appear in the app?

Yes, this is possible. Email your request and the new logo or new details to [email protected] and we will sort everything out for you. Would you like to change your [...]

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5 May 2020

I have lost my API Key; how can I request a new key?

If you have lost your API Key or if you think your key has been compromised, please contact as soon as possible our merchant support team at [email protected]. [...]

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5 May 2020

How can I receive the API Key linked to my Payconiq contract?

If you want to receive an API Key to create Payconiq payments for your business, please contact our merchant support team at [email protected].

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5 May 2020

How can I change information about my Payconiq contract?

If you want to change information about your Payconiq contract, please contact the merchant support team at [email protected].

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5 May 2020

As a merchant accepting Payconiq transactions, can I accept payments both in my business and elsewhere?

You can use your QR code in your shop and elsewhere.

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5 May 2020

As a merchant accepting Payconiq transactions, my customer has accidentally paid a wrong amount. Can I cancel the payment?

No. Unfortunately, it is not possible to cancel a payment. However, you can send an email to [email protected] with a screenshot of the transaction, the date, time and the amount. [...]

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5 May 2020

As a merchant accepting Payconiq transactions, will I receive confirmation when a transaction has gone through?

Yes, after the payment you will immediately see confirmation in the merchant portal and will hear the confirmation sound if you have enabled this option in the settings. In case [...]

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5 May 2020

As a merchant accepting Payconiq transactions, how do I know whether a transaction has actually gone through?

Immediately after payment, you will receive payment confirmation in the merchant portal. In case of integration, you will receive a confirmation in your system. As a result, you can be [...]

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