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9 November 2018

What happens if I send money to the wrong number / recipient?

If despite the display of the name of the recipient on the basis of the telephone number you have chosen, you have nevertheless confirmed the sending of the money [...]

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9 November 2018

Can I cancel a pending payment or money request?

You can cancel a pending transfer or request at any time using your Payconiq App. Under the “Account” function, at the top right of the menu, you can view [...]

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9 November 2018

With which number can I register for Payconiq and which mobile numbers can I send or ask for money?

Any Luxembourg or international mobile number, which can be verified by sending an SMS message, can be used to activate Payconiq. Activation is therefore not limited to Luxembourg numbers [...]

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9 November 2018

Is there a limit on transfers for private users?

The limit is identical to the limit defined for the use of Payconiq in shops and for bill payments.

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9 November 2018

How do I know if the money has been transferred?

When you send or request money, you can view the transfer history in your Payconiq App (similar to Payconiq payments made in shops or for invoices). If you receive [...]

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9 November 2018

Can I send or request money to any phone number?

To send or request money, you can use the recipient’s phone number, whether they have Payconiq installed or not. However, the recipient must be a customer with one of [...]

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9 November 2018

How to request a payment with Payconiq TRANSFER?

First, you must select the “Transfer” then “Ask” function in your Payconiq application. Then fill in the phone number (by direct entry or by choosing the contact in the [...]

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9 November 2018

How to send money with Payconiq TRANSFER?

First, you must select the “Transfer” and then “Send” function in your Payconiq app. Then fill in the phone number (by direct entry or by choosing the contact in [...]

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9 November 2018

What is the Payconiq TRANSFER function?

The Payconiq TRANSFER feature allows you to send or request money to any phone number wherever you are and at no cost. You can use it for example to [...]

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9 November 2018

Is it possible to add a tip during a Payconiq payment?

Yes, it is perfectly possible to add a tip before triggering the payment, if the merchant has chosen for this function to be enabled.

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