If you are not able to log in the merchant portal, verify that you are using the email address linked to your professional Payconiq account. You can find this information in the welcome email you’ve received. You can also delete the cache and cookies of your web browser, try with another web browser, or request a new password. You can ask for a new password here. We suggest using the latest version of Chrome. Still in troubles? Do you receive an error message? Send us an email at [email protected]. We’ll sort this out for you.