Log on to the merchant portal at https://portal.payconiq.com and click on the “Users” tab. Click on the 3 vertical dots to the right of the user’s line and then click on “Reactivate user“. A pop-up window will appear asking you to confirm the reactivation. Click on the “Reactivate” button.  

The user will receive an email from Payconiq notifying them that they have been granted access to the merchant portal and that they must create a password to access it.