Beware of fraudulent communications impersonating Payconiq. Phishing attempts by email and SMS are ongoing. If in doubt, contact your bank or Wero directly — never click a link received in an unsolicited SMS/email.
Payconiq has become Wero.
Since October 2026, Wero has taken over from Payconiq in Luxembourg. You'll find everything you liked: sending money, paying in-store, paying online, and settling your bills - plus Wero's European reach and new possibilities to come.
Why Payconiq became Wero
Wero was created to make payments simpler and more seamless, giving people more choice in how they pay, today and in the future. By becoming Wero, Payconiq is now part of a broader European payment ecosystem, supported by leading European banks and financial institutions and designed to offer a unified payment experience across Europe.
- Still just as simple: the same gesture to send money, pay in-store, pay online, or settle a bill.
- Now with a European dimension: Wero already works in Belgium, France, and Germany, in addition to Luxembourg. You can now pay or get paid across borders.
- Still just as secure: the same European and Luxembourg standards for security and data protection.
- New possibilities on the way: Wero keeps evolving, with new features rolling out progressively for both individuals and businesses.
Payconiq isn't stopping - it's moving up a level, while helping build a strong, sovereign European payment solution.
What changes for you, in practice
Individuals
- Download the Wero app on the App Store or Google Play.
- Link your usual bank account (BGL BNP Paribas, BIL, POST, Raiffeisen, Spuerkeess).
- Pick up right where you left off: sending money, paying in-store, paying online, settling your bills - and soon even more.
What about my Payconiq data?
Your transaction history and data remain protected under the same European and Luxembourg standards for security and data protection. Nothing is lost because the app has been discontinued.
Have a question? Check the full FAQ at wero-wallet.eu/lu-en/support (opens in a new tab) or contact your bank.
Merchants and businesses
Your Payconiq acceptance solution has become Wero, via Buckaroo, our partner for business payment acceptance:
- In-store (POS): physical terminals and QR codes
- On your e-commerce site or app
- For invoicing: bills payable by QR code or payment link
Has your migration been completed?
If you already migrated with Buckaroo before October 2026, no further action is needed: your acceptance points work with Wero, with no change for your customers.
If your migration isn't complete, or you notice an interruption in payment acceptance, contact Buckaroo as a priority:
Contact Buckaroo[email protected]
Technical documentation (API, e-commerce integration). For any developer integration questions, visit the Buckaroo documentation (opens in a new tab) or contact your usual point of contact.
In short
Payconiq became Wero to offer you a broader, richer solution, without losing any of the everyday simplicity that made it what it was. The gesture stays the same, the security stays the same - only the reach grows, with Europe added and new features on the way.
Learn more about Wero → (opens in a new tab)Quick FAQ
Why has this site changed?
Payconiq handed over to Wero in October 2026 in Luxembourg. The Payconiq app is no longer accessible.
What is Wero?
Wero (opens in a new tab) is the new European digital payment wallet, backed by leading European banks and financial institutions. It's designed to make payments simple, secure, and seamless across Europe.
Can I still log into my Payconiq account?
No, the app is no longer accessible. Download Wero to keep using your usual payment methods.
What happens to my data and transaction history with Wero?
Your data and transaction history remain secure and protected under the same national and European regulatory and security standards you enjoy with Payconiq.
I have a Payconiq QR code displayed at my business - do I need to change it?
No, if your migration was carried out with Buckaroo. The same gesture (scanning the code) now works with Wero.
Who do I contact for a merchant question?
Buckaroo: [email protected]. You can also contact Buckaroo with any questions about the processing of your personal data as a merchant, as Buckaroo acts as the data controller.
Who do I contact for an individual question?
Your usual bank, or check the Wero FAQ: wero-wallet.eu/lu-en/support (opens in a new tab)
Why have I received an email from Payconiq about a refund and what is this about?
Payconiq International SA is carrying out a review of certain historical customer balances and is running a refund campaign for eligible former customers.
This refund campaign is separate from your current Payconiq payment experience and does not relate to your current transactions. It concerns only historical amounts that may be due from Payconiq International SA in relation to past services. Your current Payconiq payment experience is not affected by this refund campaign. At the same time, Payconiq is continuing its smooth transition to Wero.
As part of this review of historical Payconiq transactions we have identified that some customers may be entitled to receive funds that could not previously be returned, for example because a payment was not completed or a refund could not be processed.
If you have been identified as potential rightful owner of the funds you have received an email from us from:
- For consumers: [email protected]
- For merchants: [email protected]
We ask that you reply to this email and only that email address.
How do I know the e-mail is legitimate?
If you are entitled to receive funds, you will receive an e-mail from us:
- Consumers: [email protected]
- Merchants: [email protected]
For your security, we will only contact you from these e-mail addresses. We will never ask you to respond through another e-mail address.
If you are unsure if an e-mail is genuine, please contact us using the contact details provided on our website.
Any e-mail asking directly for your password, card number or any upfront payment should be considered suspicious.