{"id":8573,"date":"2020-03-26T10:51:19","date_gmt":"2020-03-26T09:51:19","guid":{"rendered":"https:\/\/payconiq.lu\/?page_id=8573"},"modified":"2021-09-18T22:57:54","modified_gmt":"2021-09-18T20:57:54","slug":"faq-commercants","status":"publish","type":"page","link":"https:\/\/payconiq.lu\/fr\/commercants\/faq-commercants\/","title":{"rendered":"FAQ commer\u00e7ants Payconiq"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box full_bg glow_effect background-transfer-page nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: #ff4785;background-position: right center;background-repeat: no-repeat;padding-right:30px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_2 fusion-builder-column-1 fusion-one-half fusion-column-first 1_2\"  style='margin-top:0px;margin-bottom:0px;width:48%; margin-right: 4%;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 55px 0px 125px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-title title fusion-title-1 fusion-title-size-one\" style=\"margin-top:0px;margin-bottom:31px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\"><span style=\"color: #ffffff;\">FAQ commer\u00e7ants Payconiq<br \/>\n<\/span><\/h1><div class=\"title-sep-container\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box no-padding-sides double-faq-container hundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-2 fusion-one-full fusion-column-first fusion-column-last width-100 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-button-wrapperleft\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-1 .fusion-button-text, .fusion-button.button-1 i {color:#726d65;}.fusion-button.button-1 {border-width:0px;border-color:#726d65;}.fusion-button.button-1 .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-1:hover .fusion-button-text, .fusion-button.button-1:hover i,.fusion-button.button-1:focus .fusion-button-text, .fusion-button.button-1:focus i,.fusion-button.button-1:active .fusion-button-text, .fusion-button.button-1:active{color:#726d65;}.fusion-button.button-1:hover, .fusion-button.button-1:focus, .fusion-button.button-1:active{border-width:0px;border-color:#726d65;}.fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:active .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-1{background: #fbf8f5;}.fusion-button.button-1:hover,.button-1:focus,.fusion-button.button-1:active{background: #fbf8f5;}.fusion-button.button-1{width:100%;}<\/style><a class=\"fusion-button button-flat fusion-button-round button-large button-custom button-1 button-faq\" target=\"_self\" href=\"#\"><span class=\"fusion-button-text\">Portail Commer\u00e7ant<\/span><i class=\"fa-chevron-circle-down fas button-icon-right\"><\/i><\/a><\/div><style type=\"text\/css\" scoped=\"scoped\">.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-1 .panel-title a{font-size:16px;}.fusion-accordian #accordian-1 .panel-title a:hover { color: #ff4785;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box { background-color: #ff4785!important;border-color: #ff4785!important;}<\/style><div class=\"fusion-faq-shortcode collapsed faq-container\"><ul class=\"fusion-filters clearfix\"><li class=\"fusion-filter fusion-filter-all fusion-active\"><a data-filter=\"*\" href=\"#\">All<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".portail-commercant\" href=\"#\">Portail Commer\u00e7ant<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Que faire si je n\u2019arrive pas \u00e0 me connecter au portail commer\u00e7ant ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T10:58:46+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9278\" href=\"#collapse-1-9278\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Que faire si je n\u2019arrive pas \u00e0 me connecter au portail commer\u00e7ant ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9278\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-2 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si vous n\u2019\u00eates pas en mesure de vous connecter <a href=\"https:\/\/portal.payconiq.com\/login\">au portail commer\u00e7ant<\/a>, v\u00e9rifiez que vous utilisez l\u2019adresse email li\u00e9e \u00e0 votre compte Payconiq professionnel. Vous pouvez retrouver cette information dans l\u2019email de bienvenu que vous avez re\u00e7u. Vous pouvez \u00e9galement supprimer le cache et les cookies de votre navigateur internet, essayer avec un autre navigateur, ou demander un nouveau mot de passe. Nous vous recommandons d\u2019utiliser la derni\u00e8re version de Chrome. Vous avez toujours un souci ? Vous recevez un message d\u2019erreur ? Envoyez un email \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je changer l\u2019adresse email utilis\u00e9e pour me connecter au portail commer\u00e7ant ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T13:46:27+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9280\" href=\"#collapse-1-9280\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je changer l\u2019adresse email utilis\u00e9e pour me connecter au portail commer\u00e7ant ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9280\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-3 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si vous souhaitez changer l\u2019adresse email utilis\u00e9e pour vous connecter au portail commer\u00e7ant, envoyez-nous un email \u00e0 wecare@buckaroo.eu avec votre demande. Notre \u00e9quipe modifiera l\u2019adresse email dans votre profil Payconiq.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Que puis-je faire si je ne vois pas mes paiements dans le portail commer\u00e7ant ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T14:29:40+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9284\" href=\"#collapse-1-9284\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Que puis-je faire si je ne vois pas mes paiements dans le portail commer\u00e7ant ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9284\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-4 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si vous ne pouvez pas voir vos paiements dans le portail commer\u00e7ant, supprimez le cache et les cookies de votre navigateur internet et\/ou essayez avec un autre navigateur, puis connectez-vous au portail \u00e0 nouveau. Nous vous recommandons d\u2019utiliser la derni\u00e8re version de Chrome. Vous avez toujours un souci ? Vous recevez un message d\u2019erreur ? Envoyez un email \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Que faire si je ne peux pas t\u00e9l\u00e9charger les rapports de mes paiements Payconiq ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T14:31:10+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9286\" href=\"#collapse-1-9286\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Que faire si je ne peux pas t\u00e9l\u00e9charger les rapports de mes paiements Payconiq ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9286\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-5 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si vous n\u2019arrivez pas \u00e0 t\u00e9l\u00e9charger les rapports de vos paiements Payconiq, supprimez le cache et les cookies de votre navigateur internet et\/ou essayez avec un autre navigateur, puis connectez-vous au portail \u00e0 nouveau. Nous vous recommandons d\u2019utiliser la derni\u00e8re version de Chrome. Vous avez toujours un souci ? Vous recevez un message d\u2019erreur ? Envoyez un email \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Que faire si j\u2019ai oubli\u00e9 mon mot de passe ou que je souhaite changer le mot de passe du portail commer\u00e7ant ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T16:51:06+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9288\" href=\"#collapse-1-9288\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Que faire si j\u2019ai oubli\u00e9 mon mot de passe ou que je souhaite changer le mot de passe du portail commer\u00e7ant ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9288\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-6 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si vous ne vous souvenez pas de votre mot de passe ou que vous souhaitez changer celui-ci, rendez-vous sur la page d\u2019accueil du portail commer\u00e7ant et cliquez sur \u00ab Mot de passe oubli\u00e9 ? \u00bb. Entrez votre adresse email sur la page suivant et cliquez sur \u00ab Envoyez moi un mot de passe \u00bb. Vous recevrez un email avec votre nouveau mot de passe. Si vous ne recevez pas cet email, v\u00e9rifiez votre boite \u00ab Ind\u00e9sirable \/ Spam \u00bb et les autres fichiers de votre boite de r\u00e9ception. Vous avez toujours un souci ? Vous recevez un message d\u2019erreur ? Envoyez un email \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Que faire si je ne re\u00e7ois pas l\u2019email pour changer le mot de passe de mon portail commer\u00e7ant ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T14:41:53+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9290\" href=\"#collapse-1-9290\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Que faire si je ne re\u00e7ois pas l\u2019email pour changer le mot de passe de mon portail commer\u00e7ant ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9290\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-7 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si vous ne recevez pas votre nouveau mot de passe par email, v\u00e9rifiez votre boite \u00ab Ind\u00e9sirable \/ Spam \u00bb et les autres fichiers de votre boite de r\u00e9ception. Vous avez toujours un souci ? Envoyez un email \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Que faire si mon mot de passe ne fonctionne pas ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T16:25:37+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9292\" href=\"#collapse-1-9292\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Que faire si mon mot de passe ne fonctionne pas ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9292\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-8 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si votre mot de passe ne fonctionne pas, vous pouvez demander un nouveau mot de passe <a href=\"https:\/\/portal.payconiq.com\/login\">ICI<\/a>.<br \/>\nVous avez un souci ? Vous recevez un message d\u2019erreur ? Envoyez un email \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, puis-je exporter mes transactions depuis le portail commer\u00e7ant ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T16:27:23+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9294\" href=\"#collapse-1-9294\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, puis-je exporter mes transactions depuis le portail commer\u00e7ant ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9294\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-9 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Oui. Vous pouvez exporter vos donn\u00e9es en Excel.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant des transactions Payconiq, est-ce que je re\u00e7ois r\u00e9guli\u00e8rement un aper\u00e7u de mes transactions ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-06T11:08:57+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9296\" href=\"#collapse-1-9296\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant des transactions Payconiq, est-ce que je re\u00e7ois r\u00e9guli\u00e8rement un aper\u00e7u de mes transactions ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9296\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-10 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Sur le portail commer\u00e7ant, vous disposez en permanence d&rsquo;un aper\u00e7u de toutes les transactions ainsi que vos totaux journaliers et hebdomadaires.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, quand recevrais-je le lien vers le portail commer\u00e7ant ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-06T11:09:32+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9298\" href=\"#collapse-1-9298\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, quand recevrais-je le lien vers le portail commer\u00e7ant ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9298\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-11 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Lorsque votre contrat de commer\u00e7ant aura \u00e9t\u00e9 activ\u00e9, nous vous enverrons imm\u00e9diatement un e-mail avec le lien vers le portail commer\u00e7ant.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, est-il possible de me connecter au portail commer\u00e7ant sur plusieurs appareils en m\u00eame temps ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T16:43:27+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9300\" href=\"#collapse-1-9300\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, est-il possible de me connecter au portail commer\u00e7ant sur plusieurs appareils en m\u00eame temps ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9300\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-12 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Oui. Vous pouvez vous connecter au portail commer\u00e7ant sur plusieurs appareils en m\u00eame temps. Cela vous permet de suivre vos paiements plus facilement et vos diff\u00e9rents collaborateurs peuvent aussi v\u00e9rifier simultan\u00e9ment si un paiement a \u00e9t\u00e9 r\u00e9ussi.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, toutes mes transactions sont-elles visibles dans le portail commer\u00e7ant ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-06T11:11:35+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9302\" href=\"#collapse-1-9302\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, toutes mes transactions sont-elles visibles dans le portail commer\u00e7ant ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9302\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-13 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Vous trouverez les d\u00e9tails de toutes les transactions ant\u00e9rieures (effectu\u00e9es via le scan d&rsquo;un code QR Payconiq) sur le portail commer\u00e7ant : https:\/\/portal.payconiq.com\/login<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Le nombre d\u2019utilisateurs est-il limit\u00e9 sur le portail commer\u00e7ant\u202f?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-01T09:48:14+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21089\" href=\"#collapse-1-21089\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Le nombre d\u2019utilisateurs est-il limit\u00e9 sur le portail commer\u00e7ant\u202f?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21089\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-14 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"auto\">Cela d\u00e9pend du type de profils d\u2019utilisateurs :\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:&#091;8226&#093;,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Utilisateur admin\u202f:\u00a0 un seul et unique utilisateur.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:&#091;8226&#093;,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Utilisateur op\u00e9rationnel\u202f: nombre illimit\u00e9 d\u2019utilisateurs. <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:&#091;8226&#093;,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Utilisateur financier\u202f: nombre illimit\u00e9 d\u2019utilisateurs.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">J\u2019ai re\u00e7u un email de bienvenue de la part de Payconiq pour me connecter au portail commer\u00e7ant. De combien de temps je dispose pour d\u00e9finir mon mot de passe\u202f?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-01T09:48:41+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21091\" href=\"#collapse-1-21091\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J\u2019ai re\u00e7u un email de bienvenue de la part de Payconiq pour me connecter au portail commer\u00e7ant. De combien de temps je dispose pour d\u00e9finir mon mot de passe\u202f?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21091\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-15 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span class=\"TextRun SCXW208239 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW208239 BCX0\">Vous disposez de 24h heures pour d\u00e9finir un mot de passe pour vous connecter au portail commer\u00e7ant. Pass\u00e9 ce d\u00e9lai, vous devrez demander \u00e0 l\u2019utilisateur admin de renvoyer un <\/span><span class=\"NormalTextRun SCXW208239 BCX0\">email<\/span><span class=\"NormalTextRun SCXW208239 BCX0\"> de bienvenue.\u00a0<\/span><\/span><span class=\"EOP SCXW208239 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Que faire si j\u2019ai oubli\u00e9 mon mot de passe ou que je souhaite changer le mot de passe du portail commer\u00e7ant\u202f?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T16:53:16+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21093\" href=\"#collapse-1-21093\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Que faire si j\u2019ai oubli\u00e9 mon mot de passe ou que je souhaite changer le mot de passe du portail commer\u00e7ant\u202f?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21093\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-16 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"auto\">Si vous ne vous souvenez pas de votre mot de passe ou que vous souhaitez changer celui-ci, rendez-vous sur la page d\u2019accueil du portail commer\u00e7ant et cliquez sur \u00ab Mot de passe oubli\u00e9 ? \u00bb. Entrez votre adresse email sur la page suivante et cliquez sur \u00ab Envoyez moi un mot de passe \u00bb. Vous recevrez un email pour d\u00e9finir un nouveau mot de passe. Si vous ne recevez pas cet email, v\u00e9rifiez votre boite \u00ab Ind\u00e9sirable \/ Spam \u00bb et les autres fichiers de votre boite de r\u00e9ception. Vous avez toujours un souci ? Vous recevez un message d\u2019erreur ? Envoyez un email \u00e0\u202fwecare@buckaroo.eu<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Vous disposez de 5 minutes pour red\u00e9finir un nouveau mot de passe. Pass\u00e9 ce d\u00e9lai, vous devrez recommencer.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Qu\u2019est-ce que signifie \u00ab\u202fUtilisateur Admin\u202f\u00bb\u202f?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-11T16:11:03+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21095\" href=\"#collapse-1-21095\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Qu\u2019est-ce que signifie \u00ab\u202fUtilisateur Admin\u202f\u00bb\u202f?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21095\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-17 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"auto\">L\u2019utilisateur Admin a acc\u00e8s \u00e0 toutes les fonctionnalit\u00e9s du portail commer\u00e7ant\u202f: liste des transactions journali\u00e8res et de toutes les transactions, t\u00e9l\u00e9chargement des rapports de transactions, cr\u00e9ation de QR codes, param\u00e8tres du portail commer\u00e7ant.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Je suis d\u00e9j\u00e0 un commer\u00e7ant Payconiq. Comment dois-je proc\u00e9der pour \u00eatre \u00ab\u202fUtilisateur Admin\u202f\u00bb\u202f?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-11T16:14:44+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21097\" href=\"#collapse-1-21097\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Je suis d\u00e9j\u00e0 un commer\u00e7ant Payconiq. Comment dois-je proc\u00e9der pour \u00eatre \u00ab\u202fUtilisateur Admin\u202f\u00bb\u202f?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21097\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-18 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"auto\">Si vous \u00eates d\u00e9j\u00e0 commer\u00e7ant Payconiq, l\u2019utilisateur admin est li\u00e9 \u00e0 l\u2019adresse email de la personne de contact qui a \u00e9t\u00e9 mentionn\u00e9e sur votre contrat commer\u00e7ant.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Si vous souhaitez changer l\u2019utilisateur admin, contactez-nous \u00e0 <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a><\/span><span data-contrast=\"auto\">. Nous vous enverrons un formulaire \u00e0 remplir pour effectuer le changement.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Je ne suis pas encore commer\u00e7ant Payconiq.  Comment dois-je proc\u00e9der pour \u00eatre \u00ab\u202fUtilisateur Admin\u202f\u00bb\u202f?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-11T16:21:44+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21099\" href=\"#collapse-1-21099\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Je ne suis pas encore commer\u00e7ant Payconiq.  Comment dois-je proc\u00e9der pour \u00eatre \u00ab\u202fUtilisateur Admin\u202f\u00bb\u202f?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21099\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-19 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span class=\"TextRun SCXW263925082 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW263925082 BCX0\">Si vous n\u2019\u00eates pas encore un commer\u00e7ant <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW263925082 BCX0\">Payconiq<\/span><span class=\"NormalTextRun SCXW263925082 BCX0\">, contactez-nous \u00e0 <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a><\/span><\/span><span class=\"TextRun SCXW263925082 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW263925082 BCX0\">. Nous vous indiquerons la proc\u00e9dure \u00e0 suivre pour accepter les paiement <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW263925082 BCX0\">Payconiq<\/span><span class=\"NormalTextRun SCXW263925082 BCX0\"> et d\u00e9finir l\u2019utilisateur admin.\u00a0<\/span><\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Je suis \u00ab\u202fUtilisateur Admin\u202f\u00bb et je souhaite \u00eatre remplac\u00e9 par une autre personne. Comment faire\u202f?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-12T14:10:58+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21114\" href=\"#collapse-1-21114\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Je suis \u00ab\u202fUtilisateur Admin\u202f\u00bb et je souhaite \u00eatre remplac\u00e9 par une autre personne. Comment faire\u202f?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21114\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-20 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span class=\"TextRun SCXW100019378 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW100019378 BCX0\">Si vous \u00eates utilisateur admin et que vous souhaitez \u00eatre remplac\u00e9 par une autre personne, contactez-nous \u00e0 <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a><\/span><\/span><span class=\"TextRun SCXW100019378 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW100019378 BCX0\">. <\/span><span class=\"NormalTextRun SCXW100019378 BCX0\">Nous vous enverrons un formulaire \u00e0 remplir pour effectuer le changement.<\/span><\/span><span class=\"EOP SCXW100019378 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">La personne qui \u00e9tait \u00ab\u202fUtilisateur Admin\u202f\u00bb ne fait plus partie de l\u2019organisation. Comment faire pour la remplacer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-12T14:19:03+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21118\" href=\"#collapse-1-21118\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">La personne qui \u00e9tait \u00ab\u202fUtilisateur Admin\u202f\u00bb ne fait plus partie de l\u2019organisation. Comment faire pour la remplacer?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21118\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-21 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span class=\"TextRun SCXW235405178 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW235405178 BCX0\">Contactez-nous \u00e0 <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a><\/span><\/span><span class=\"TextRun SCXW235405178 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW235405178 BCX0\">. Nous vous enverrons un formulaire \u00e0 remplir pour effectuer le changement.<\/span><\/span><span class=\"EOP SCXW235405178 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Qu\u2019est-ce que signifie \u00ab\u202fUtilisateur op\u00e9rationnel\u202f\u00bb\u202f?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-12T14:21:20+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21120\" href=\"#collapse-1-21120\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Qu\u2019est-ce que signifie \u00ab\u202fUtilisateur op\u00e9rationnel\u202f\u00bb\u202f?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21120\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-22 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"auto\">Un utilisateur op\u00e9rationnel a acc\u00e8s \u00e0 la liste des transactions journali\u00e8res, \u00e0 la liste de toutes les transactions, au t\u00e9l\u00e9chargement des rapports de transactions, \u00e0 la cr\u00e9ation de QR codes et aux param\u00e8tres du portail commer\u00e7ant.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Je suis \u00ab\u202fUtilisateur\u202fop\u00e9rationnel\u202f\u00bb et je souhaite devenir \u00ab\u202fUtilisateur Admin\u202f\u00bb. Comment faire\u202f?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-12T14:55:39+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21122\" href=\"#collapse-1-21122\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Je suis \u00ab\u202fUtilisateur\u202fop\u00e9rationnel\u202f\u00bb et je souhaite devenir \u00ab\u202fUtilisateur Admin\u202f\u00bb. Comment faire\u202f?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21122\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-23 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span class=\"TextRun SCXW217937573 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW217937573 BCX0\">Si vous \u00eates utilisateur op\u00e9rationnel et que vous souhaitez devenir utilisateur admin contactez-nous \u00e0 <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a>.<\/span><\/span><span class=\"TextRun SCXW217937573 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW217937573 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW217937573 BCX0\">Nous vous enverrons un formulaire \u00e0 remplir pour effectuer le changement<\/span><span class=\"NormalTextRun SCXW217937573 BCX0\">.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW217937573 BCX0\"><span class=\"SCXW217937573 BCX0\">\u00a0<\/span><br class=\"SCXW217937573 BCX0\" \/><\/span><span class=\"TextRun SCXW217937573 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW217937573 BCX0\">Pour votre information, il peut y avoir qu\u2019un seul et unique utilisateur admin.\u00a0<\/span><\/span><span class=\"EOP SCXW217937573 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Qu\u2019est-ce que signifie \u00ab\u202fUtilisateur financier\u202f\u00bb\u202f?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-12T14:57:18+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21124\" href=\"#collapse-1-21124\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Qu\u2019est-ce que signifie \u00ab\u202fUtilisateur financier\u202f\u00bb\u202f?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21124\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-24 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"auto\">Un utilisateur financier a acc\u00e8s \u00e0 la liste de toutes les transactions, au t\u00e9l\u00e9chargement des rapports de transactions et aux param\u00e8tres du portail commer\u00e7ant.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post portail-commercant \"><span class=\"entry-title rich-snippet-hidden\">Je suis \u00ab\u202fUtilisateur\u202ffinancier\u202f\u00bb et je souhaite devenir \u00ab\u202fUtilisateur Admin\u202f\u00bb. Comment faire\u202f?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-12T14:54:49+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21126\" href=\"#collapse-1-21126\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Je suis \u00ab\u202fUtilisateur\u202ffinancier\u202f\u00bb et je souhaite devenir \u00ab\u202fUtilisateur Admin\u202f\u00bb. Comment faire\u202f?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21126\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-25 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span class=\"TextRun SCXW143549460 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW143549460 BCX0\">Si vous \u00eates utilisateur <\/span><span class=\"NormalTextRun SCXW143549460 BCX0\">financier <\/span><span class=\"NormalTextRun SCXW143549460 BCX0\">et que vous souhaitez devenir utilisateur admin contactez-nous \u00e0 <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a><\/span><\/span><span class=\"TextRun SCXW143549460 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW143549460 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW143549460 BCX0\">Nous vous enverrons un formulaire \u00e0 remplir pour effectuer le changement<\/span><span class=\"NormalTextRun SCXW143549460 BCX0\">.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW143549460 BCX0\"><span class=\"SCXW143549460 BCX0\">\u00a0<\/span><br class=\"SCXW143549460 BCX0\" \/><\/span><span class=\"TextRun SCXW143549460 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW143549460 BCX0\">Pour votre information, il peut y avoir qu\u2019un seul et unique utilisateur admin.\u00a0<\/span><\/span><span class=\"EOP SCXW143549460 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-button-wrapperleft\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-2 .fusion-button-text, .fusion-button.button-2 i {color:#726d65;}.fusion-button.button-2 {border-width:0px;border-color:#726d65;}.fusion-button.button-2 .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-2:hover .fusion-button-text, .fusion-button.button-2:hover i,.fusion-button.button-2:focus .fusion-button-text, .fusion-button.button-2:focus i,.fusion-button.button-2:active .fusion-button-text, .fusion-button.button-2:active{color:#726d65;}.fusion-button.button-2:hover, .fusion-button.button-2:focus, .fusion-button.button-2:active{border-width:0px;border-color:#726d65;}.fusion-button.button-2:hover .fusion-button-icon-divider, .fusion-button.button-2:hover .fusion-button-icon-divider, .fusion-button.button-2:active .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-2{background: #fbf8f5;}.fusion-button.button-2:hover,.button-2:focus,.fusion-button.button-2:active{background: #fbf8f5;}.fusion-button.button-2{width:100%;}<\/style><a class=\"fusion-button button-flat fusion-button-round button-large button-custom button-2 button-faq\" target=\"_self\" href=\"#\"><span class=\"fusion-button-text\">Information de paiements<\/span><i class=\"fa-chevron-circle-down fas button-icon-right\"><\/i><\/a><\/div><style type=\"text\/css\" scoped=\"scoped\">.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 13px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-2 .panel-title a{font-size:16px;}.fusion-accordian #accordian-2 .panel-title a:hover { color: #ff4785;}.fusion-accordian #accordian-2 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-2 .panel-title a:hover .fa-fusion-box { background-color: #ff4785!important;border-color: #ff4785!important;}<\/style><div class=\"fusion-faq-shortcode collapsed faq-container\"><ul class=\"fusion-filters clearfix\"><li class=\"fusion-filter fusion-filter-all fusion-active\"><a data-filter=\"*\" href=\"#\">All<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".information-de-paiements\" href=\"#\">Information de paiements<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-2\"><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">Je peux voir un paiement valid\u00e9 sur le portail commer\u00e7ant mais non pay\u00e9 sur mon compte en banque professionnel. Que puis-je faire ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T15:59:24+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9306\" href=\"#collapse-2-9306\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Je peux voir un paiement valid\u00e9 sur le portail commer\u00e7ant mais non pay\u00e9 sur mon compte en banque professionnel. Que puis-je faire ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9306\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-26 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Il s&rsquo;agit du d\u00e9lai d&rsquo;un virement classique. En g\u00e9n\u00e9ral, il faut 24h \u00e0 72h pour qu\u2019un paiement soit cr\u00e9dit\u00e9 sur votre compte bancaire. Si vous ne recevez rien au bout de 72h, contactez notre \u00e9quipe avec les informations de votre paiement \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">J\u2019ai re\u00e7u un deux fois le paiement d\u2019un client, que puis-je faire pour rembourser mon client ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:00:42+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9308\" href=\"#collapse-2-9308\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J\u2019ai re\u00e7u un deux fois le paiement d\u2019un client, que puis-je faire pour rembourser mon client ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9308\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-27 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si un utilisateur a pay\u00e9 deux fois et que vous n\u2019\u00eates pas en mesure de rembourser directement votre client, contactez notre \u00e9quipe avec les informations de votre paiement \u00e0 wecare@buckaroo.eu. Nous vous aiderons \u00e0 rembourser votre client.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">J\u2019ai un probl\u00e8me pour recevoir ou cr\u00e9er des paiements sur mon site internet. Que puis-je faire pour r\u00e9soudre ce souci ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:01:36+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9312\" href=\"#collapse-2-9312\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J\u2019ai un probl\u00e8me pour recevoir ou cr\u00e9er des paiements sur mon site internet. Que puis-je faire pour r\u00e9soudre ce souci ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9312\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-28 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si vous n\u2019arrivez pas \u00e0 cr\u00e9er ou recevoir des paiements Payconiq pour votre commerce, contactez-nous d\u00e8s que possible \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">Avec quelle application mes clients peuvent-il payer ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-09-23T10:42:53+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9314\" href=\"#collapse-2-9314\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Avec quelle application mes clients peuvent-il payer ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9314\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-29 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Vos clients peuvent payer avec les applications Payconiq (BGL, BIL, POST, Raiffeisen), l\u2019application S-NET, l&rsquo;application Payconiq by Bancontact. Des clients du Luxembourg, de Belgique peuvent vous payer. Demandez simplement \u00e0 vos clients de scanner votre code QR.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">Que faire si mon QR code ne fonctionne pas ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:03:08+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9316\" href=\"#collapse-2-9316\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Que faire si mon QR code ne fonctionne pas ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9316\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-30 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si vos clients ne peuvent pas payer avec votre code QR, contactez notre \u00e9quipe le plus rapidement possible \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je voir les paiements Payconiq que je re\u00e7ois pour mon entreprise ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:03:47+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9318\" href=\"#collapse-2-9318\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je voir les paiements Payconiq que je re\u00e7ois pour mon entreprise ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9318\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-31 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Vous pouvez retrouver tous les paiements re\u00e7us pour votre entreprise sur le portail commer\u00e7ant.<br \/>\nVous pouvez vous connecter au portail <a href=\"https:\/\/portal.payconiq.com\/login\">ici<\/a>. Vous n\u2019avez pas acc\u00e8s au portail ? Contactez notre \u00e9quipe \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">J\u2019ai une question concernant les paiements (irr\u00e9gularit\u00e9s, paiements manquants, retards, \u2026) : \u00e0 qui puis-je m\u2019adresser ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:04:39+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9320\" href=\"#collapse-2-9320\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J\u2019ai une question concernant les paiements (irr\u00e9gularit\u00e9s, paiements manquants, retards, \u2026) : \u00e0 qui puis-je m\u2019adresser ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9320\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-32 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Veuillez adresser vos questions ou requ\u00eates sp\u00e9cifiques \u00e0 wecare@buckaroo.eu. Payconiq examinera votre demande dans les plus brefs d\u00e9lais.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">Quand le paiement du client sera-t-il transf\u00e9r\u00e9 sur mon compte bancaire ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:05:56+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9322\" href=\"#collapse-2-9322\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quand le paiement du client sera-t-il transf\u00e9r\u00e9 sur mon compte bancaire ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9322\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-33 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Il s&rsquo;agit du d\u00e9lai d&rsquo;un virement classique. En g\u00e9n\u00e9ral, il faut 24h \u00e0 72h pour qu\u2019un paiement soit cr\u00e9dit\u00e9 sur votre compte bancaire. Si vous ne recevez rien au bout de 72h, contactez notre \u00e9quipe avec les informations de votre paiement \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, comment puis-je savoir si une transaction a bien \u00e9t\u00e9 effectu\u00e9e ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-06T11:22:35+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9326\" href=\"#collapse-2-9326\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, comment puis-je savoir si une transaction a bien \u00e9t\u00e9 effectu\u00e9e ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9326\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-34 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Vous recevez imm\u00e9diatement apr\u00e8s le paiement une confirmation sur le portail commer\u00e7ant. En cas d&rsquo;int\u00e9gration, vous recevez une confirmation dans votre syst\u00e8me. Vous \u00eates ainsi certain que la transaction a \u00e9t\u00e9 effectu\u00e9e.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, est-ce que je re\u00e7ois une confirmation lorsqu\u2019une transaction a \u00e9t\u00e9 effectu\u00e9e avec succ\u00e8s ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-06T11:23:10+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9328\" href=\"#collapse-2-9328\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, est-ce que je re\u00e7ois une confirmation lorsqu\u2019une transaction a \u00e9t\u00e9 effectu\u00e9e avec succ\u00e8s ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9328\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-35 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Oui. Dans le portail commer\u00e7ant, vous recevrez imm\u00e9diatement une confirmation du paiement et vous entendrez le son de confirmation (si vous avez activ\u00e9 cette option dans &lsquo;Param\u00e8tres&rsquo;). En cas d&rsquo;int\u00e9gration, vous recevrez une confirmation dans votre syst\u00e8me. Votre client re\u00e7oit \u00e9galement une confirmation de paiement sur son smartphone.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, mon client a pay\u00e9 par erreur un montant incorrect. Puis-je annuler ce paiement ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:10:24+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9330\" href=\"#collapse-2-9330\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, mon client a pay\u00e9 par erreur un montant incorrect. Puis-je annuler ce paiement ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9330\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-36 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Non. Il n&rsquo;est malheureusement pas possible d&rsquo;annuler un paiement. Vous pouvez toutefois envoyer un e-mail \u00e0 wecare@buckaroo.eu et joindre une capture d&rsquo;\u00e9cran de la transaction avec la date, l&rsquo;heure et le montant du paiement. Nous examinerons alors votre requ\u00eate.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, puis-je accepter des paiements \u00e0 la fois dans mon commerce et en d\u00e9placement ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-06T11:24:28+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9332\" href=\"#collapse-2-9332\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, puis-je accepter des paiements \u00e0 la fois dans mon commerce et en d\u00e9placement ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9332\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-37 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Vous pouvez utiliser votre code QR dans votre magasin ou en d\u00e9placement.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post information-de-paiements \"><span class=\"entry-title rich-snippet-hidden\">Est-ce que je peux recevoir des paiements Payconiq via mon num\u00e9ro de t\u00e9l\u00e9phone en tant que soci\u00e9t\u00e9 ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-09-23T15:07:20+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-23652\" href=\"#collapse-2-23652\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Est-ce que je peux recevoir des paiements Payconiq via mon num\u00e9ro de t\u00e9l\u00e9phone en tant que soci\u00e9t\u00e9 ?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-23652\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-38 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Non, en tant que soci\u00e9t\u00e9, vous n&rsquo;\u00eates pas autoris\u00e9 \u00e0 utiliser la fonctionnalit\u00e9 Payconiq \u00ab\u00a0Envoyer et recevoir de l&rsquo;argent\u00a0\u00bb. Elle n&rsquo;est disponible que pour les particuliers.<br \/>\nEn tant que commer\u00e7ant, vous devez signer un contrat avec nous afin de recevoir votre QR code et d&rsquo;accepter les paiements Payconiq.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-button-wrapperleft\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-3 .fusion-button-text, .fusion-button.button-3 i {color:#726d65;}.fusion-button.button-3 {border-width:0px;border-color:#726d65;}.fusion-button.button-3 .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-3:hover .fusion-button-text, .fusion-button.button-3:hover i,.fusion-button.button-3:focus .fusion-button-text, .fusion-button.button-3:focus i,.fusion-button.button-3:active .fusion-button-text, .fusion-button.button-3:active{color:#726d65;}.fusion-button.button-3:hover, .fusion-button.button-3:focus, .fusion-button.button-3:active{border-width:0px;border-color:#726d65;}.fusion-button.button-3:hover .fusion-button-icon-divider, .fusion-button.button-3:hover .fusion-button-icon-divider, .fusion-button.button-3:active .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-3{background: #fbf8f5;}.fusion-button.button-3:hover,.button-3:focus,.fusion-button.button-3:active{background: #fbf8f5;}.fusion-button.button-3{width:100%;}<\/style><a class=\"fusion-button button-flat fusion-button-round button-large button-custom button-3 button-faq\" target=\"_self\" href=\"#\"><span class=\"fusion-button-text\">Donn\u00e9es du commer\u00e7ant<\/span><i class=\"fa-chevron-circle-down fas button-icon-right\"><\/i><\/a><\/div><style type=\"text\/css\" scoped=\"scoped\">.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 13px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-3 .panel-title a{font-size:16px;}.fusion-accordian #accordian-3 .panel-title a:hover { color: #ff4785;}.fusion-accordian #accordian-3 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-3 .panel-title a:hover .fa-fusion-box { background-color: #ff4785!important;border-color: #ff4785!important;}<\/style><div class=\"fusion-faq-shortcode collapsed faq-container\"><ul class=\"fusion-filters clearfix\"><li class=\"fusion-filter fusion-filter-all fusion-active\"><a data-filter=\"*\" href=\"#\">All<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".donnees-du-commercant\" href=\"#\">Donn\u00e9es du commer\u00e7ant<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-3\"><div class=\"fusion-panel panel-default fusion-faq-post donnees-du-commercant \"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je changer les informations de mon contrat Payconiq ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T16:22:08+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9334\" href=\"#collapse-3-9334\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je changer les informations de mon contrat Payconiq ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9334\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-39 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Vous pouvez modifier vos informations via le portail commer\u00e7ant : Nom de la soci\u00e9t\u00e9, adresse, email, UBO ou encore IBAN.<br \/>\nSi vous souhaitez changer d&rsquo;autres informations ou avez d&rsquo;autres questions, contactez notre \u00e9quipe \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post donnees-du-commercant \"><span class=\"entry-title rich-snippet-hidden\">Comment recevoir ma cl\u00e9 API li\u00e9e \u00e0 mon contrat Payconiq ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T16:23:17+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9336\" href=\"#collapse-3-9336\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment recevoir ma cl\u00e9 API li\u00e9e \u00e0 mon contrat Payconiq ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9336\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-40 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si vous souhaitez recevoir votre cl\u00e9 API pour cr\u00e9er des paiements Payconiq, contactez notre \u00e9quipe \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post donnees-du-commercant \"><span class=\"entry-title rich-snippet-hidden\">J\u2019ai perdu ma cl\u00e9 API, comment demander une nouvelle cl\u00e9 ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T16:23:54+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9338\" href=\"#collapse-3-9338\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J\u2019ai perdu ma cl\u00e9 API, comment demander une nouvelle cl\u00e9 ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9338\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-41 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si vous avez perdu votre cl\u00e9 API ou si vous pensez que votre cl\u00e9 \u00e0 \u00e9t\u00e9 compromise, contactez notre \u00e9quipe le plus rapidement possible \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post donnees-du-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, puis-je changer dans l\u2019appli mon logo et d\u2019autres donn\u00e9es sur mon entreprise ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T16:24:59+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9340\" href=\"#collapse-3-9340\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, puis-je changer dans l\u2019appli mon logo et d\u2019autres donn\u00e9es sur mon entreprise ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9340\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-42 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Oui, c&rsquo;est possible. Envoyez un e-mail \u00e0 wecare@buckaroo.eu avec votre demande et le nouveau logo ou les nouvelles donn\u00e9es. Nous les modifierons pour vous. Si vous souhaitez modifier votre compte bancaire, un nouveau mandat de domiciliation sign\u00e9 est requis.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post donnees-du-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, comment puis-je modifier mon adresse e-mail ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T16:58:43+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9342\" href=\"#collapse-3-9342\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, comment puis-je modifier mon adresse e-mail ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9342\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-43 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Veuillez envoyer un e-mail \u00e0 <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a> et nous modifierons votre adresse e-mail. Attention : vous devrez aussi changer votre mot de passe, car, automatiquement, l&rsquo;ancien ne sera plus valable.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post donnees-du-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, comment puis-je modifier mon compte bancaire ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T17:00:37+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9344\" href=\"#collapse-3-9344\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, comment puis-je modifier mon compte bancaire ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9344\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-44 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Veuillez contacter notre \u00e9quipe \u00e0 wecare@buckaroo.eu. Vous devrez en outre signer un nouveau mandat de domiciliation.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post donnees-du-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, qui dois-je contacter si j\u2019ai des questions concernant mon contrat ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T17:03:21+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9348\" href=\"#collapse-3-9348\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, qui dois-je contacter si j\u2019ai des questions concernant mon contrat ?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9348\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-45 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Contactez-nous \u00e0 l&rsquo;adresse wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-button-wrapperleft\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-4 .fusion-button-text, .fusion-button.button-4 i {color:#726d65;}.fusion-button.button-4 {border-width:0px;border-color:#726d65;}.fusion-button.button-4 .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-4:hover .fusion-button-text, .fusion-button.button-4:hover i,.fusion-button.button-4:focus .fusion-button-text, .fusion-button.button-4:focus i,.fusion-button.button-4:active .fusion-button-text, .fusion-button.button-4:active{color:#726d65;}.fusion-button.button-4:hover, .fusion-button.button-4:focus, .fusion-button.button-4:active{border-width:0px;border-color:#726d65;}.fusion-button.button-4:hover .fusion-button-icon-divider, .fusion-button.button-4:hover .fusion-button-icon-divider, .fusion-button.button-4:active .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-4{background: #fbf8f5;}.fusion-button.button-4:hover,.button-4:focus,.fusion-button.button-4:active{background: #fbf8f5;}.fusion-button.button-4{width:100%;}<\/style><a class=\"fusion-button button-flat fusion-button-round button-large button-custom button-4 button-faq\" target=\"_self\" href=\"#\"><span class=\"fusion-button-text\">Contract commer\u00e7ant<\/span><i class=\"fa-chevron-circle-down fas button-icon-right\"><\/i><\/a><\/div><style type=\"text\/css\" scoped=\"scoped\">.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 13px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-4 .panel-title a{font-size:16px;}.fusion-accordian #accordian-4 .panel-title a:hover { color: #ff4785;}.fusion-accordian #accordian-4 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-4 .panel-title a:hover .fa-fusion-box { background-color: #ff4785!important;border-color: #ff4785!important;}<\/style><div class=\"fusion-faq-shortcode collapsed faq-container\"><ul class=\"fusion-filters clearfix\"><li class=\"fusion-filter fusion-filter-all fusion-active\"><a data-filter=\"*\" href=\"#\">All<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".contrat-commercant\" href=\"#\">Contrat commer\u00e7ant<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-4\"><div class=\"fusion-panel panel-default fusion-faq-post contrat-commercant \"><span class=\"entry-title rich-snippet-hidden\">J\u2019ai un contrat pour l\u2019acceptation des transactions Payconiq, comment puis-je le r\u00e9silier ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:36:05+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-9351\" href=\"#collapse-4-9351\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J\u2019ai un contrat pour l\u2019acceptation des transactions Payconiq, comment puis-je le r\u00e9silier ?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-9351\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-46 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Contactez-nous en envoyer un email \u00e0 <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a>.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post contrat-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, les d\u00e9tails des paiements re\u00e7us sont-ils indiqu\u00e9s sur la facture que je re\u00e7ois pour les transactions Payconiq ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-06T11:39:16+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-9357\" href=\"#collapse-4-9357\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, les d\u00e9tails des paiements re\u00e7us sont-ils indiqu\u00e9s sur la facture que je re\u00e7ois pour les transactions Payconiq ?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-9357\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-47 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Vous retrouvez les d\u00e9tails des paiements re\u00e7us sur le portail commer\u00e7ant, et non pas sur votre facture.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post contrat-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, comment suis-je factur\u00e9 ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-06T11:39:52+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-9359\" href=\"#collapse-4-9359\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, comment suis-je factur\u00e9 ?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-9359\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-48 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Vous recevez une facture mensuellement. Si aucune transaction n&rsquo;a \u00e9t\u00e9 effectu\u00e9e par vos clients dans le courant du mois, vous ne recevrez bien \u00e9videmment pas de facture.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post contrat-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, puis-je recevoir les paiements effectu\u00e9s avec Payconiq par jour, de fa\u00e7on group\u00e9e ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:38:38+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-9363\" href=\"#collapse-4-9363\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, puis-je recevoir les paiements effectu\u00e9s avec Payconiq par jour, de fa\u00e7on group\u00e9e ?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-9363\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-49 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Oui, ce service est disponible. Veuillez nous contacter pour plus d\u2019informations \u00e0 wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post contrat-commercant \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, quel est le montant que je dois payer par mois ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-09-23T14:55:58+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-9365\" href=\"#collapse-4-9365\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, quel est le montant que je dois payer par mois ?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-9365\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-50 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Aucun frais d&rsquo;abonnement ou autres ne sont imput\u00e9s pour les transactions Payconiq. Vous payez uniquement un prix fixe par transaction. Vous trouverez plus d&rsquo;informations sur les tarifs en cliquant <a href=\"https:\/\/payconiq.lu\/fr\/commercants\/tarifs\/\">ici<\/a>.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-button-wrapperleft\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-5 .fusion-button-text, .fusion-button.button-5 i {color:#726d65;}.fusion-button.button-5 {border-width:0px;border-color:#726d65;}.fusion-button.button-5 .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-5:hover .fusion-button-text, .fusion-button.button-5:hover i,.fusion-button.button-5:focus .fusion-button-text, .fusion-button.button-5:focus i,.fusion-button.button-5:active .fusion-button-text, .fusion-button.button-5:active{color:#726d65;}.fusion-button.button-5:hover, .fusion-button.button-5:focus, .fusion-button.button-5:active{border-width:0px;border-color:#726d65;}.fusion-button.button-5:hover .fusion-button-icon-divider, .fusion-button.button-5:hover .fusion-button-icon-divider, .fusion-button.button-5:active .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-5{background: #fbf8f5;}.fusion-button.button-5:hover,.button-5:focus,.fusion-button.button-5:active{background: #fbf8f5;}.fusion-button.button-5{width:100%;}<\/style><a class=\"fusion-button button-flat fusion-button-round button-large button-custom button-5 button-faq\" target=\"_self\" href=\"#\"><span class=\"fusion-button-text\">Mat\u00e9riel promotionnel<\/span><i class=\"fa-chevron-circle-down fas button-icon-right\"><\/i><\/a><\/div><style type=\"text\/css\" scoped=\"scoped\">.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box:before{ font-size: 13px;}.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-5 .panel-title a{font-size:16px;}.fusion-accordian #accordian-5 .panel-title a:hover { color: #ff4785;}.fusion-accordian #accordian-5 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-5 .panel-title a:hover .fa-fusion-box { background-color: #ff4785!important;border-color: #ff4785!important;}<\/style><div class=\"fusion-faq-shortcode\"><ul class=\"fusion-filters clearfix\"><li class=\"fusion-filter fusion-filter-all fusion-active\"><a data-filter=\"*\" href=\"#\">All<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".materiel-promotionnel\" href=\"#\">Mat\u00e9riel promotionnel<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-5\"><div class=\"fusion-panel panel-default fusion-faq-post materiel-promotionnel \"><span class=\"entry-title rich-snippet-hidden\">Le mat\u00e9riel promotionnel, \u00e7a sert \u00e0 quoi ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-09-23T14:46:00+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-10838\" href=\"#collapse-5-10838\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Le mat\u00e9riel promotionnel, \u00e7a sert \u00e0 quoi ?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-10838\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-51 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Le welcome Kit contient diff\u00e9rents \u00e9l\u00e9ments \u00e0 utiliser dans votre point de vente \/ commerce \/ soci\u00e9t\u00e9. C\u2019est le moyen le plus simple d\u2019informer vos clients, du Luxembourg ou de Belgique qu\u2019ils peuvent d\u00e9sormais payer chez vous !<\/p>\n<p><em>Voici les diff\u00e9rents \u00e9l\u00e9ments que vous avez re\u00e7u :<\/em><br \/>\n\u203a <strong>Autocollant pour la porte<\/strong> : collez-le sur votre porte d\u2019entr\u00e9e de mani\u00e8re visible. Vos clients verront imm\u00e9diatement qu\u2019ils peuvent payer avec leur application Payconiq dans votre magasin.<br \/>\n\u203a<strong> Autocollant pour la caisse :<\/strong> collez-le pr\u00e8s de la caisse. Cela permettra \u00e0 vos clients de savoir qu\u2019ils peuvent payer avec leur app Payconiq.<br \/>\n\u203a <strong>Prisme pour la caisse<\/strong> : placez-le de mani\u00e8re visible pr\u00e8s du lieu d\u2019encaissement pour pr\u00e9venir vos clients qu\u2019ils peuvent payer avec leur app Payconiq.<br \/>\n\u203a <strong>Support Payconiq QR code\/ Autocollant QR code<\/strong> : Placez-le \u00e0 l\u2019endroit d\u2019encaissement. Si vous le souhaitez, vous pouvez le coller \u00e0 un endroit pr\u00e9cis gr\u00e2ce au sticker sous le support.<br \/>\n\u203a <strong>Guide commer\u00e7ant :<\/strong> Recevoir un paiement mobile via Payconiq est tr\u00e8s facile pour vous. D\u00e9couvrez comment, dans le guide d\u2019utilisation joint \u00e0 ce courrier.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post materiel-promotionnel \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, quand recevrai-je mon Welcome Kit avec un code QR et du mat\u00e9riel promotionnel pour mon magasin ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-09-23T14:44:11+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-9369\" href=\"#collapse-5-9369\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, quand recevrai-je mon Welcome Kit avec un code QR et du mat\u00e9riel promotionnel pour mon magasin ?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-9369\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-52 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>D\u00e8s que nous aurons re\u00e7u votre contrat, nous pr\u00e9parerons votre Welcome Kit. Vous le recevrez normalement dans un d\u00e9lai de deux semaines.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post materiel-promotionnel \"><span class=\"entry-title rich-snippet-hidden\">En tant que commer\u00e7ant acceptant les transactions Payconiq, puis-je recevoir du mat\u00e9riel promotionnel suppl\u00e9mentaire ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-07-03T10:15:15+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-9367\" href=\"#collapse-5-9367\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">En tant que commer\u00e7ant acceptant les transactions Payconiq, puis-je recevoir du mat\u00e9riel promotionnel suppl\u00e9mentaire ?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-9367\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-53 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Vous pouvez t\u00e9l\u00e9charger <a href=\"https:\/\/payconiq.lu\/wp-content\/themes\/digicash\/welcome-kit-payconiq_2024.zip\">ici<\/a> du mat\u00e9riel promotionnel suppl\u00e9mentaire.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-button-wrapperleft\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-6 .fusion-button-text, .fusion-button.button-6 i {color:#726d65;}.fusion-button.button-6 {border-width:0px;border-color:#726d65;}.fusion-button.button-6 .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-6:hover .fusion-button-text, .fusion-button.button-6:hover i,.fusion-button.button-6:focus .fusion-button-text, .fusion-button.button-6:focus i,.fusion-button.button-6:active .fusion-button-text, .fusion-button.button-6:active{color:#726d65;}.fusion-button.button-6:hover, .fusion-button.button-6:focus, .fusion-button.button-6:active{border-width:0px;border-color:#726d65;}.fusion-button.button-6:hover .fusion-button-icon-divider, .fusion-button.button-6:hover .fusion-button-icon-divider, .fusion-button.button-6:active .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-6{background: #fbf8f5;}.fusion-button.button-6:hover,.button-6:focus,.fusion-button.button-6:active{background: #fbf8f5;}.fusion-button.button-6{width:100%;}<\/style><a class=\"fusion-button button-flat fusion-button-round button-large button-custom button-6 button-faq\" target=\"_self\" href=\"#\"><span class=\"fusion-button-text\">QR codes Payconiq<\/span><i class=\"fa-chevron-circle-down fas button-icon-right\"><\/i><\/a><\/div><style type=\"text\/css\" scoped=\"scoped\">.fusion-accordian #accordian-6 .panel-title a .fa-fusion-box:before{ font-size: 13px;}.fusion-accordian #accordian-6 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-6 .panel-title a{font-size:16px;}.fusion-accordian #accordian-6 .panel-title a:hover { color: #ff4785;}.fusion-accordian #accordian-6 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-6 .panel-title a:hover .fa-fusion-box { background-color: #ff4785!important;border-color: #ff4785!important;}<\/style><div class=\"fusion-faq-shortcode\"><ul class=\"fusion-filters clearfix\"><li class=\"fusion-filter fusion-filter-all fusion-active\"><a data-filter=\"*\" href=\"#\">All<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".migration\" href=\"#\">Migration<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-6\"><div class=\"fusion-panel panel-default fusion-faq-post migration \"><span class=\"entry-title rich-snippet-hidden\">Qui puis-je contacter en cas de question ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-02-10T09:05:58+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-10854\" href=\"#collapse-6-10854\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Qui puis-je contacter en cas de question ?<\/div><\/a><\/h4><\/div><div id=\"collapse-6-10854\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-54 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Vous n\u2019avez pas trouv\u00e9 la r\u00e9ponse \u00e0 votre question sur notre FAQ payconiq.lu ? Envoyez-nous un email \u00e0 sales@payconiq.com, ou contactez-nous par t\u00e9l\u00e9phone au 26 37 36. Nous nous ferons un plaisir de vous aider.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post migration \"><span class=\"entry-title rich-snippet-hidden\">Puis-je cr\u00e9er mon QR code moi-m\u00eame avec Payconiq ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/fr\/author\/louise-cazzolipayconiq-lu\/\" title=\"Articles par Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-03-16T10:15:56+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-10846\" href=\"#collapse-6-10846\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puis-je cr\u00e9er mon QR code moi-m\u00eame avec Payconiq ?<\/div><\/a><\/h4><\/div><div id=\"collapse-6-10846\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-55 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Si vous disposez du produit \u201cQR &#8211; avec montant pr\u00e9d\u00e9fini\u201d avec l\u2019une de ces trois options: le client d\u00e9fini le montant, montant fixe d\u00e9fini par le marchand ou montant pr\u00e9d\u00e9fini par le marchand mais \u00e9ditable par le client, vous pouvez cr\u00e9er vos QR codes via le portail commer\u00e7ant, vous pouvez cr\u00e9er vos QR codes via le portail commer\u00e7ant. Plus d&rsquo;info sur comment \u00e7a marche <strong><a href=\"https:\/\/payconiq.lucreez-vos-qr-codes\/\">ici.<\/a><\/strong><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":6166,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[97],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ commer\u00e7ants Payconiq - Payconiq<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/payconiq.lu\/fr\/commercants\/faq-commercants\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ commer\u00e7ants Payconiq - 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