{"id":8835,"date":"2020-08-11T11:04:01","date_gmt":"2020-08-11T09:04:01","guid":{"rendered":"https:\/\/payconiq.lu\/?page_id=8835"},"modified":"2021-09-18T22:58:12","modified_gmt":"2021-09-18T20:58:12","slug":"faq-merchants","status":"publish","type":"page","link":"https:\/\/payconiq.lu\/en\/commercants\/faq-merchants\/","title":{"rendered":"FAQ merchants Payconiq"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box full_bg glow_effect background-transfer-page nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: #ff4785;background-position: right center;background-repeat: no-repeat;padding-right:30px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_2 fusion-builder-column-1 fusion-one-half fusion-column-first 1_2\"  style='margin-top:0px;margin-bottom:0px;width:48%; margin-right: 4%;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 55px 0px 125px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-title title fusion-title-1 fusion-title-size-one\" style=\"margin-top:0px;margin-bottom:31px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\"><span style=\"color: #ffffff;\">FAQ Payconiq merchants<br \/>\n<\/span><\/h1><div class=\"title-sep-container\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box no-padding-sides double-faq-container hundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-2 fusion-one-full fusion-column-first fusion-column-last width-100 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-button-wrapperleft\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-1 .fusion-button-text, .fusion-button.button-1 i {color:#726d65;}.fusion-button.button-1 {border-width:0px;border-color:#726d65;}.fusion-button.button-1 .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-1:hover .fusion-button-text, .fusion-button.button-1:hover i,.fusion-button.button-1:focus .fusion-button-text, .fusion-button.button-1:focus i,.fusion-button.button-1:active .fusion-button-text, .fusion-button.button-1:active{color:#726d65;}.fusion-button.button-1:hover, .fusion-button.button-1:focus, .fusion-button.button-1:active{border-width:0px;border-color:#726d65;}.fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:active .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-1{background: #fbf8f5;}.fusion-button.button-1:hover,.button-1:focus,.fusion-button.button-1:active{background: #fbf8f5;}.fusion-button.button-1{width:100%;}<\/style><a class=\"fusion-button button-flat fusion-button-round button-large button-custom button-1 button-faq\" target=\"_self\" href=\"#\"><span class=\"fusion-button-text\">Merchant Portal<\/span><i class=\"fa-chevron-circle-down fas button-icon-right\"><\/i><\/a><\/div><style type=\"text\/css\" scoped=\"scoped\">.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-1 .panel-title a{font-size:16px;}.fusion-accordian #accordian-1 .panel-title a:hover { color: #ff4785;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box { background-color: #ff4785!important;border-color: #ff4785!important;}<\/style><div class=\"fusion-faq-shortcode collapsed faq-container\"><ul class=\"fusion-filters clearfix\"><li class=\"fusion-filter fusion-filter-all fusion-active\"><a data-filter=\"*\" href=\"#\">All<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".merchant-portal\" href=\"#\">Merchant Portal<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">I cannot log in the Merchant portal, what can I do to solve this issue?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T10:53:17+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9179\" href=\"#collapse-1-9179\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I cannot log in the Merchant portal, what can I do to solve this issue?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9179\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-2 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you are not able to log in the merchant portal, verify that you are using the email address linked to your professional Payconiq account. You can find this information in the welcome email you\u2019ve received. You can also delete the cache and cookies of your web browser, try with another web browser, or request a new password. You can ask for a new password <strong><a href=\"https:\/\/portal.payconiq.com\/login\">here<\/a><\/strong>. We suggest using the latest version of Chrome. Still in troubles? Do you receive an error message? Send us an email at wecare@buckaroo.eu. We\u2019ll sort this out for you.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">How can I change the email address used to connect to the Merchant portal?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T13:44:01+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9181\" href=\"#collapse-1-9181\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I change the email address used to connect to the Merchant portal?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9181\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-3 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you want to change the email address you are using to connect to the merchant portal, please send us an email at wecare@buckaroo.eu with your request. Our team will modify your email address in your Payconiq profile.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">What can I do if I don\u2019t see my payments in the merchant portal?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T14:24:30+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9185\" href=\"#collapse-1-9185\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What can I do if I don\u2019t see my payments in the merchant portal?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9185\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-4 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you are not able to see your payments in the merchant portal, delete the cache and cookies of your web browser and\/or try with another web browser, and connect to the portal again. We suggest using the latest version of Chrome. Still in troubles? Do you receive an error message? Please send us an email at wecare@buckaroo.eu. We\u2019ll sort this out for you.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">What can I do if I can\u2019t download the reports of my Payconiq payments?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T14:26:16+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9187\" href=\"#collapse-1-9187\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What can I do if I can\u2019t download the reports of my Payconiq payments?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9187\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-5 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you are not able to download the reports of your Payconiq payments, delete the cache and cookies of your web browser and\/or try with another web browser, and connect to <a href=\"https:\/\/portal.payconiq.com\/login\">the portal<\/a> again. We suggest using the latest version of Chrome. Still in troubles? Do you receive an error message? Please send us an email with your professional information at wecare@buckaroo.eu. We\u2019ll sort this out for you.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">What can I do if I want to change or if I forgot my password for the merchant portal?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T14:36:12+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9189\" href=\"#collapse-1-9189\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What can I do if I want to change or if I forgot my password for the merchant portal?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9189\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-6 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you can\u2019t remember or if you want to change the password of your merchant portal access, go to the home page of the merchant portal and click on &#8216;Forgot your password?&#8217; Enter your email address on the following page and click on &#8216;Send me a password&#8217;. You will receive an email with your new password. If you do not receive the email, check your spam and other folders. Still in troubles? Do you have an error message? Please send us an email with your professional information at wecare@buckaroo.eu. We\u2019ll sort this out for you.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">What can I do if I do not receive the email to change my password for the merchant portal?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T14:38:51+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9191\" href=\"#collapse-1-9191\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What can I do if I do not receive the email to change my password for the merchant portal?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9191\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-7 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you are not receiving the email with your new password, please check your spam or other folders of your mailbox. Still not receiving your email? Please contact us at wecare@buckaroo.eu. We\u2019ll fix this for you.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">What can I do if my password is not working?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T16:23:15+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9193\" href=\"#collapse-1-9193\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What can I do if my password is not working?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9193\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-8 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If your password is not working, request to change your password with this LINK. Still in troubles? Do you have an error message? Please send us an email with your professional information at wecare@buckaroo.eu. We\u2019ll sort this out for you.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, can I export my transactions from the merchant portal?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T16:24:32+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9195\" href=\"#collapse-1-9195\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, can I export my transactions from the merchant portal?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9195\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-9 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Yes, you can export your data as an Excel file.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, will I receive a regular statement of my transactions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T16:32:10+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9197\" href=\"#collapse-1-9197\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, will I receive a regular statement of my transactions?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9197\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-10 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>On the merchant portal, you can always see an overview of all the transactions as well as the daily and weekly totals.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, when will I receive the link to the merchant portal?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T16:32:48+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9199\" href=\"#collapse-1-9199\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, when will I receive the link to the merchant portal?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9199\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-11 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>As soon as your merchant contract has been activated, we will send you an email with the link to the merchant portal.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, can I log in to the merchant portal on multiple devices at the same time?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T16:33:25+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9201\" href=\"#collapse-1-9201\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, can I log in to the merchant portal on multiple devices at the same time?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9201\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-12 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Yes, you can log into the merchant portal on multiple devices at the same time. This will make it easier for you to keep an eye on your payments and also allows your colleagues to check whether a payment has gone through successfully.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, can I see all the transactions in the merchant portal?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T16:33:55+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9203\" href=\"#collapse-1-9203\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, can I see all the transactions in the merchant portal?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9203\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-13 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>You can find the details of all completed transactions (performed by scanning a Payconiq QR code) on the merchant portal: https:\/\/portal.payconiq.com\/login<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">Is the number of users limited on the merchant portal?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-01T11:59:40+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21135\" href=\"#collapse-1-21135\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the number of users limited on the merchant portal?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21135\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-14 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"none\">This depends on the type of users profiles:\u00a0\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:&#091;8226&#093;,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Admin user: only one user. <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:&#091;8226&#093;,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Operational user: unlimited number of users.\u00a0\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:&#091;8226&#093;,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Financial user: unlimited number of users.\u00a0\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">I have received a welcome email from Payconiq to connect to the merchant portal. How long do I have to set my password?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-06-01T12:00:24+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21137\" href=\"#collapse-1-21137\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have received a welcome email from Payconiq to connect to the merchant portal. How long do I have to set my password?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21137\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-15 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span class=\"TextRun SCXW266367023 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW266367023 BCX0\">You have 24 <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW266367023 BCX0\">hours<\/span><span class=\"NormalTextRun SCXW266367023 BCX0\"> to set a <\/span><span class=\"NormalTextRun SCXW266367023 BCX0\">password<\/span><span class=\"NormalTextRun SCXW266367023 BCX0\"> to <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW266367023 BCX0\">connect<\/span><span class=\"NormalTextRun SCXW266367023 BCX0\"> to the <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW266367023 BCX0\">merchant<\/span><span class=\"NormalTextRun SCXW266367023 BCX0\"> portal. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW266367023 BCX0\">After<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW266367023 BCX0\">this<\/span><span class=\"NormalTextRun SCXW266367023 BCX0\"> time, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW266367023 BCX0\">you<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW266367023 BCX0\">will<\/span><span class=\"NormalTextRun SCXW266367023 BCX0\"> have to <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW266367023 BCX0\">ask<\/span><span class=\"NormalTextRun SCXW266367023 BCX0\"> the admin user to <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW266367023 BCX0\">send<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW266367023 BCX0\">again<\/span><span class=\"NormalTextRun SCXW266367023 BCX0\"> a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW266367023 BCX0\">welcome<\/span><span class=\"NormalTextRun SCXW266367023 BCX0\"> email.\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW266367023 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">What do I do if I have forgotten my password of the merchant portal or if I want to change it?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-09T16:41:03+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21139\" href=\"#collapse-1-21139\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What do I do if I have forgotten my password of the merchant portal or if I want to change it?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21139\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-16 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"none\">If you can&#8217;t remember your password or want to change it, go to the merchant portal homepage and click on &#8220;Forgot your password? Enter your email address on the next page and click on &#8220;<em>Send me a password<\/em>&#8220;. You will receive an email to set a new password. If you do not receive this email, check your Junk\/Spam box and other files in your inbox. Still having problems? Are you getting an error message? Send an email to wecare@buckaroo.eu. <\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">You have 5 minutes to redefine a new password. After this time, you will have to do it again.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">What does &#8220;Admin User&#8221; mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-11T16:08:15+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21141\" href=\"#collapse-1-21141\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does &#8220;Admin User&#8221; mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21141\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-17 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"none\">The Admin user has access to all merchant portal features: list of daily and all transactions, download transaction reports, create QR codes, merchant portal settings.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">I am already a Payconiq merchant. How do I become an &#8220;Admin User&#8221;?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-11T16:16:28+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21143\" href=\"#collapse-1-21143\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I am already a Payconiq merchant. How do I become an &#8220;Admin User&#8221;?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21143\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-18 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"none\">If you are already a Payconiq merchant, the admin user is linked to the email address of the contact person that was mentioned on your merchant contract.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">If you want to change the admin user, contact us at <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a>. We will send you a form to fill in to make the change.\u00a0 <\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">I am not yet a Payconiq merchant.  How do I become an &#8220;Admin User&#8221;?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-11T16:18:00+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21145\" href=\"#collapse-1-21145\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I am not yet a Payconiq merchant.  How do I become an &#8220;Admin User&#8221;?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21145\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-19 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"none\">If you are not yet a Payconiq merchant, contact us at <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a>. We will tell you the procedure to follow to accept Payconiq payments and define the admin user.\u00a0 <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">I am an &#8220;Admin User&#8221; and I would like to be replaced by another person. How can I do this?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-12T14:15:46+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21162\" href=\"#collapse-1-21162\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I am an &#8220;Admin User&#8221; and I would like to be replaced by another person. How can I do this?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21162\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-20 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span class=\"TextRun SCXW175809508 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW175809508 BCX0\">If <\/span><span class=\"NormalTextRun SCXW175809508 BCX0\">you<\/span><span class=\"NormalTextRun SCXW175809508 BCX0\"> are an admin user and <\/span><span class=\"NormalTextRun SCXW175809508 BCX0\">you<\/span> <span class=\"NormalTextRun SCXW175809508 BCX0\">wish<\/span><span class=\"NormalTextRun SCXW175809508 BCX0\"> to <\/span><span class=\"NormalTextRun SCXW175809508 BCX0\">be<\/span> <span class=\"NormalTextRun SCXW175809508 BCX0\">replaced<\/span><span class=\"NormalTextRun SCXW175809508 BCX0\"> by <\/span><span class=\"NormalTextRun SCXW175809508 BCX0\">another<\/span> <span class=\"NormalTextRun SCXW175809508 BCX0\">person<\/span><span class=\"NormalTextRun SCXW175809508 BCX0\">, contact us at <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a><\/span><span class=\"NormalTextRun SCXW175809508 BCX0\">. <\/span><span class=\"NormalTextRun SCXW175809508 BCX0\">We<\/span> <span class=\"NormalTextRun SCXW175809508 BCX0\">will<\/span> <span class=\"NormalTextRun SCXW175809508 BCX0\">send<\/span> <span class=\"NormalTextRun SCXW175809508 BCX0\">you<\/span><span class=\"NormalTextRun SCXW175809508 BCX0\"> a <\/span><span class=\"NormalTextRun SCXW175809508 BCX0\">form<\/span><span class=\"NormalTextRun SCXW175809508 BCX0\"> to <\/span><span class=\"NormalTextRun SCXW175809508 BCX0\">fill<\/span><span class=\"NormalTextRun SCXW175809508 BCX0\"> in to <\/span><span class=\"NormalTextRun SCXW175809508 BCX0\">make<\/span><span class=\"NormalTextRun SCXW175809508 BCX0\"> the change.<\/span><\/span><span class=\"EOP SCXW175809508 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">The person who was &#8220;User Admin&#8221; is no longer part of the organization. How do I replace her?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-12T14:23:17+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21166\" href=\"#collapse-1-21166\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The person who was &#8220;User Admin&#8221; is no longer part of the organization. How do I replace her?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21166\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-21 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span class=\"TextRun SCXW185520840 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW185520840 BCX0\">Please<\/span><span class=\"NormalTextRun SCXW185520840 BCX0\"> contact us at <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a><\/span><span class=\"NormalTextRun SCXW185520840 BCX0\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW185520840 BCX0\">We<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW185520840 BCX0\">will<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW185520840 BCX0\">send<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW185520840 BCX0\">you<\/span><span class=\"NormalTextRun SCXW185520840 BCX0\"> a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW185520840 BCX0\">form<\/span><span class=\"NormalTextRun SCXW185520840 BCX0\"> to <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW185520840 BCX0\">fill<\/span><span class=\"NormalTextRun SCXW185520840 BCX0\"> in to <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW185520840 BCX0\">make<\/span><span class=\"NormalTextRun SCXW185520840 BCX0\"> the change.<\/span><\/span><span class=\"EOP SCXW185520840 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">What does &#8220;Operational User&#8221; mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-12T14:24:55+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21168\" href=\"#collapse-1-21168\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does &#8220;Operational User&#8221; mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21168\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-22 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span class=\"TextRun SCXW236149971 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW236149971 BCX0\">An <\/span><span class=\"NormalTextRun SCXW236149971 BCX0\">operational<\/span><span class=\"NormalTextRun SCXW236149971 BCX0\"> user has <\/span><span class=\"NormalTextRun SCXW236149971 BCX0\">access<\/span><span class=\"NormalTextRun SCXW236149971 BCX0\"> to the <\/span><span class=\"NormalTextRun SCXW236149971 BCX0\">daily<\/span><span class=\"NormalTextRun SCXW236149971 BCX0\"> transaction <\/span><span class=\"NormalTextRun SCXW236149971 BCX0\">list<\/span><span class=\"NormalTextRun SCXW236149971 BCX0\">, the <\/span><span class=\"NormalTextRun SCXW236149971 BCX0\">list<\/span><span class=\"NormalTextRun SCXW236149971 BCX0\"> of all transactions, the download of transaction reports, the <\/span><span class=\"NormalTextRun SCXW236149971 BCX0\">creation<\/span><span class=\"NormalTextRun SCXW236149971 BCX0\"> of QR codes and the <\/span><span class=\"NormalTextRun SCXW236149971 BCX0\">merchant<\/span><span class=\"NormalTextRun SCXW236149971 BCX0\"> portal settings<\/span><span class=\"NormalTextRun SCXW236149971 BCX0\">.\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW236149971 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">I am an &#8220;Operational User&#8221; and I want to become an &#8220;Admin User&#8221;. How do I do this?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-12T14:26:46+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21170\" href=\"#collapse-1-21170\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I am an &#8220;Operational User&#8221; and I want to become an &#8220;Admin User&#8221;. How do I do this?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21170\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-23 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"none\">If you are an Operational User and you wish to become an Admin User, please contact us at <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a>. We will send you a form to fill in to make the change. <\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">For your information, there can only be one admin user.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">What does &#8220;Financial User&#8221; mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-12T14:29:14+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21172\" href=\"#collapse-1-21172\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does &#8220;Financial User&#8221; mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21172\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-24 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"none\">A financial user has access to the list of all transactions, to download transaction reports and to the merchant portal settings.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-portal \"><span class=\"entry-title rich-snippet-hidden\">I am a &#8220;Financial User&#8221; and I want to become an &#8220;Admin User&#8221;. How do I do this?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-12T14:27:53+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-21175\" href=\"#collapse-1-21175\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I am a &#8220;Financial User&#8221; and I want to become an &#8220;Admin User&#8221;. How do I do this?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-21175\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-25 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p><span data-contrast=\"none\">If you are a financial user and you wish to become an admin user, contact us at <a href=\"mailto:wecare@buckaroo.eu\">wecare@buckaroo.eu<\/a>. We will send you a form to fill in to make the change. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">For your information, there can only be one admin user.\u00a0\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-button-wrapperleft\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-2 .fusion-button-text, .fusion-button.button-2 i {color:#726d65;}.fusion-button.button-2 {border-width:0px;border-color:#726d65;}.fusion-button.button-2 .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-2:hover .fusion-button-text, .fusion-button.button-2:hover i,.fusion-button.button-2:focus .fusion-button-text, .fusion-button.button-2:focus i,.fusion-button.button-2:active .fusion-button-text, .fusion-button.button-2:active{color:#726d65;}.fusion-button.button-2:hover, .fusion-button.button-2:focus, .fusion-button.button-2:active{border-width:0px;border-color:#726d65;}.fusion-button.button-2:hover .fusion-button-icon-divider, .fusion-button.button-2:hover .fusion-button-icon-divider, .fusion-button.button-2:active .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-2{background: #fbf8f5;}.fusion-button.button-2:hover,.button-2:focus,.fusion-button.button-2:active{background: #fbf8f5;}.fusion-button.button-2{width:100%;}<\/style><a class=\"fusion-button button-flat fusion-button-round button-large button-custom button-2 button-faq\" target=\"_self\" href=\"#\"><span class=\"fusion-button-text\">Payment Information<\/span><i class=\"fa-chevron-circle-down fas button-icon-right\"><\/i><\/a><\/div><style type=\"text\/css\" scoped=\"scoped\">.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 13px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-2 .panel-title a{font-size:16px;}.fusion-accordian #accordian-2 .panel-title a:hover { color: #ff4785;}.fusion-accordian #accordian-2 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-2 .panel-title a:hover .fa-fusion-box { background-color: #ff4785!important;border-color: #ff4785!important;}<\/style><div class=\"fusion-faq-shortcode collapsed faq-container\"><ul class=\"fusion-filters clearfix\"><li class=\"fusion-filter fusion-filter-all fusion-active\"><a data-filter=\"*\" href=\"#\">All<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".payment-information\" href=\"#\">Payment Information<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-2\"><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">I can see a payment validated in the merchant portal but not paid on my professional bank account, what should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:16:18+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9205\" href=\"#collapse-2-9205\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I can see a payment validated in the merchant portal but not paid on my professional bank account, what should I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9205\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-26 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Generally, it takes one business day for a Payconiq payment to be credited on your professional bank account. If you are missing a payment, please contact our merchant support team with the details of your payment at wecare@buckaroo.eu. We\u2019ll sort this out for you.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">I received the payment twice from a customer, what can I do to refund my customer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:16:59+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9208\" href=\"#collapse-2-9208\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I received the payment twice from a customer, what can I do to refund my customer?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9208\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-27 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If a user paid twice and you are not able to refund your customer, please contact our merchant support team with the details of your payment at wecare@buckaroo.eu. We will help you to refund your customer.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">I received a payment not intended to my shop. What can I do for this customer?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:18:49+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9211\" href=\"#collapse-2-9211\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I received a payment not intended to my shop. What can I do for this customer?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9211\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-28 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you have received a Payconiq payment not intended to your business, please contact our merchant support team as soon as possible with the details of your payment at wecare@buckaroo.eu. We will help you to refund your customer.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">I have a problem to receive or create a payment on my website, what can I do to solve this issue?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:19:44+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9215\" href=\"#collapse-2-9215\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have a problem to receive or create a payment on my website, what can I do to solve this issue?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9215\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-29 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you are not able to create or receive a Payconiq payment for your business, please contact as soon as possible our merchant support team at wecare@buckaroo.eu. We\u2019ll sort this out for you.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">With which app can my customer pay?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T17:11:45+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9217\" href=\"#collapse-2-9217\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">With which app can my customer pay?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9217\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-30 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Your customers can pay with the Digicash by Payconiq, Payconiq by Bancontact or the stand alone Payconiq app. Customers from Luxemburg, Belgium or The Netherlands can pay. Just ask them to scan your QR code.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">What can I do if my QR code is not working?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:20:32+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9220\" href=\"#collapse-2-9220\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What can I do if my QR code is not working?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9220\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-31 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If your customers are not able to pay with your QR code, please contact as soon as possible our merchant support team at wecare@buckaroo.eu. Please give us as much as information about your issue and we\u2019ll sort this out for you.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">How can I see the Payconiq payments I receive for my business?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:21:29+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9222\" href=\"#collapse-2-9222\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I see the Payconiq payments I receive for my business?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9222\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-32 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>You can find all the payments you have received for your business through the Merchant Portal. You can connect to the portal <a href=\"https:\/\/portal.payconiq.com\/login\">here<\/a>. Don\u2019t have access to the portal? Please contact our merchant support team at wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">Who can I contact with a question about payments (irregularities, missing payments, delays etc.)?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:22:11+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9224\" href=\"#collapse-2-9224\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Who can I contact with a question about payments (irregularities, missing payments, delays etc.)?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9224\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-33 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Email your question or request to wecare@buckaroo.eu. We will respond as quickly as possible.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">When will the customer\u2019s payment be deposited in my bank account?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T17:16:46+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9226\" href=\"#collapse-2-9226\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When will the customer\u2019s payment be deposited in my bank account?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9226\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-34 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>The money will be in your account within a maximum of one working day.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">As a merchant, how can I enable my customers to use their smartphone and the Digicash by Payconiq app to pay?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T17:18:11+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9228\" href=\"#collapse-2-9228\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant, how can I enable my customers to use their smartphone and the Digicash by Payconiq app to pay?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9228\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-35 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>That&#8217;s easy. You simply need to accept mobile payments with Digicash by Payconiq. Would you also like to accept mobile payments with Digicash by Payconiq in your store or webshop? Find out everything you need to know here. We&#8217;ll be happy to help you.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, how do I know whether a transaction has actually gone through?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T17:22:59+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9230\" href=\"#collapse-2-9230\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, how do I know whether a transaction has actually gone through?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9230\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-36 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Immediately after payment, you will receive payment confirmation in the merchant portal. In case of integration, you will receive a confirmation in your system. As a result, you can be sure that the transaction has been successful.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, will I receive confirmation when a transaction has gone through?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T17:23:31+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9232\" href=\"#collapse-2-9232\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, will I receive confirmation when a transaction has gone through?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9232\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-37 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Yes, after the payment you will immediately see confirmation in the merchant portal and will hear the confirmation sound if you have enabled this option in the settings. In case of integration, you will receive a confirmation in your system. Customers will also receive immediate payment confirmation on their smartphone.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, my customer has accidentally paid a wrong amount. Can I cancel the payment?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:23:14+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9234\" href=\"#collapse-2-9234\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, my customer has accidentally paid a wrong amount. Can I cancel the payment?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9234\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-38 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>No. Unfortunately, it is not possible to cancel a payment. However, you can send an email to wecare@buckaroo.eu with a screenshot of the transaction, the date, time and the amount. We will then examine your request.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payment-information \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, can I accept payments both in my business and elsewhere?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T17:30:29+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-9236\" href=\"#collapse-2-9236\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, can I accept payments both in my business and elsewhere?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-9236\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-39 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>You can use your QR code in your shop and elsewhere.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-button-wrapperleft\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-3 .fusion-button-text, .fusion-button.button-3 i {color:#726d65;}.fusion-button.button-3 {border-width:0px;border-color:#726d65;}.fusion-button.button-3 .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-3:hover .fusion-button-text, .fusion-button.button-3:hover i,.fusion-button.button-3:focus .fusion-button-text, .fusion-button.button-3:focus i,.fusion-button.button-3:active .fusion-button-text, .fusion-button.button-3:active{color:#726d65;}.fusion-button.button-3:hover, .fusion-button.button-3:focus, .fusion-button.button-3:active{border-width:0px;border-color:#726d65;}.fusion-button.button-3:hover .fusion-button-icon-divider, .fusion-button.button-3:hover .fusion-button-icon-divider, .fusion-button.button-3:active .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-3{background: #fbf8f5;}.fusion-button.button-3:hover,.button-3:focus,.fusion-button.button-3:active{background: #fbf8f5;}.fusion-button.button-3{width:100%;}<\/style><a class=\"fusion-button button-flat fusion-button-round button-large button-custom button-3 button-faq\" target=\"_self\" href=\"#\"><span class=\"fusion-button-text\">Merchant Data<\/span><i class=\"fa-chevron-circle-down fas button-icon-right\"><\/i><\/a><\/div><style type=\"text\/css\" scoped=\"scoped\">.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 13px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-3 .panel-title a{font-size:16px;}.fusion-accordian #accordian-3 .panel-title a:hover { color: #ff4785;}.fusion-accordian #accordian-3 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-3 .panel-title a:hover .fa-fusion-box { background-color: #ff4785!important;border-color: #ff4785!important;}<\/style><div class=\"fusion-faq-shortcode collapsed faq-container\"><ul class=\"fusion-filters clearfix\"><li class=\"fusion-filter fusion-filter-all fusion-active\"><a data-filter=\"*\" href=\"#\">All<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".merchant-data\" href=\"#\">Merchant Data<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-3\"><div class=\"fusion-panel panel-default fusion-faq-post merchant-data \"><span class=\"entry-title rich-snippet-hidden\">How can I change information about my Payconiq contract?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T17:05:08+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9238\" href=\"#collapse-3-9238\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I change information about my Payconiq contract?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9238\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-40 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you want to change information about your Payconiq contract, please contact the merchant support team at wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-data \"><span class=\"entry-title rich-snippet-hidden\">How can I receive the API Key linked to my Payconiq contract?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T17:06:34+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9240\" href=\"#collapse-3-9240\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I receive the API Key linked to my Payconiq contract?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9240\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-41 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you want to receive an API Key to create Payconiq payments for your business, please contact our merchant support team at wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-data \"><span class=\"entry-title rich-snippet-hidden\">I have lost my API Key; how can I request a new key?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T17:07:30+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9242\" href=\"#collapse-3-9242\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have lost my API Key; how can I request a new key?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9242\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-42 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you have lost your API Key or if you think your key has been compromised, please contact as soon as possible our merchant support team at wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-data \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, can I change my logo and other company details that appear in the app?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T17:08:05+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9244\" href=\"#collapse-3-9244\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, can I change my logo and other company details that appear in the app?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9244\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-43 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Yes, this is possible. Email your request and the new logo or new details to wecare@buckaroo.eu and we will sort everything out for you. Would you like to change your bank account number? In that case, you will need to sign a new direct debit mandate.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-data \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, how do I change my email address?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T17:08:46+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9246\" href=\"#collapse-3-9246\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, how do I change my email address?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9246\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-44 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Send an email to wecare@buckaroo.eu and we will change your email address. NB: your password will also need to change as the old one will automatically become invalid.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-data \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, how do I change my bank account number?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T17:09:24+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9248\" href=\"#collapse-3-9248\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, how do I change my bank account number?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9248\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-45 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Please get in touch with our sales team at wecare@buckaroo.eu. You will also need to sign a new direct debit mandate.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-data \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, who can I contact if I have questions about my contract?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-16T17:10:17+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-9252\" href=\"#collapse-3-9252\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, who can I contact if I have questions about my contract?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-9252\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-46 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>You can contact us at wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-button-wrapperleft\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-4 .fusion-button-text, .fusion-button.button-4 i {color:#726d65;}.fusion-button.button-4 {border-width:0px;border-color:#726d65;}.fusion-button.button-4 .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-4:hover .fusion-button-text, .fusion-button.button-4:hover i,.fusion-button.button-4:focus .fusion-button-text, .fusion-button.button-4:focus i,.fusion-button.button-4:active .fusion-button-text, .fusion-button.button-4:active{color:#726d65;}.fusion-button.button-4:hover, .fusion-button.button-4:focus, .fusion-button.button-4:active{border-width:0px;border-color:#726d65;}.fusion-button.button-4:hover .fusion-button-icon-divider, .fusion-button.button-4:hover .fusion-button-icon-divider, .fusion-button.button-4:active .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-4{background: #fbf8f5;}.fusion-button.button-4:hover,.button-4:focus,.fusion-button.button-4:active{background: #fbf8f5;}.fusion-button.button-4{width:100%;}<\/style><a class=\"fusion-button button-flat fusion-button-round button-large button-custom button-4 button-faq\" target=\"_self\" href=\"#\"><span class=\"fusion-button-text\">Merchant Contract<\/span><i class=\"fa-chevron-circle-down fas button-icon-right\"><\/i><\/a><\/div><style type=\"text\/css\" scoped=\"scoped\">.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 13px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-4 .panel-title a{font-size:16px;}.fusion-accordian #accordian-4 .panel-title a:hover { color: #ff4785;}.fusion-accordian #accordian-4 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-4 .panel-title a:hover .fa-fusion-box { background-color: #ff4785!important;border-color: #ff4785!important;}<\/style><div class=\"fusion-faq-shortcode collapsed faq-container\"><ul class=\"fusion-filters clearfix\"><li class=\"fusion-filter fusion-filter-all fusion-active\"><a data-filter=\"*\" href=\"#\">All<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".merchant-contract\" href=\"#\">Merchant Contract<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-4\"><div class=\"fusion-panel panel-default fusion-faq-post merchant-contract \"><span class=\"entry-title rich-snippet-hidden\">I have a contract to accept Payconiq transactions. How can I terminate it?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:41:41+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-9254\" href=\"#collapse-4-9254\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have a contract to accept Payconiq transactions. How can I terminate it?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-9254\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-47 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Please contact us at wecare@buckaroo.eu.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-contract \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, who should I contact with a question about my invoices?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T16:26:52+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-9256\" href=\"#collapse-4-9256\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, who should I contact with a question about my invoices?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-9256\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-48 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Email your question or request to wecare@buckaroo.eu. We will examine your request as quickly as possible.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-contract \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, will I see the details of payments on the invoice I receive for Payconiq transactions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T17:38:34+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-9260\" href=\"#collapse-4-9260\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, will I see the details of payments on the invoice I receive for Payconiq transactions?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-9260\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-49 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>You will find details of payments received in the merchant portal, not on your invoice.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-contract \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, how will I be invoiced?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T17:39:04+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-9262\" href=\"#collapse-4-9262\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, how will I be invoiced?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-9262\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-50 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>You will receive a monthly invoice. If no transactions have been made by your customers during the month, you will not receive and invoice, of course.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post merchant-contract \"><span class=\"entry-title rich-snippet-hidden\">As a merchant accepting Payconiq transactions, how much do I have to pay each month?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-05T17:41:59+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-9268\" href=\"#collapse-4-9268\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">As a merchant accepting Payconiq transactions, how much do I have to pay each month?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-9268\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-51 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>No subscription fees or other charges are applied for Payconiq transactions. You simply pay a fixed fee per transaction. You can find more information about the fees by clicking here.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-button-wrapperleft\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-5 .fusion-button-text, .fusion-button.button-5 i {color:#726d65;}.fusion-button.button-5 {border-width:0px;border-color:#726d65;}.fusion-button.button-5 .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-5:hover .fusion-button-text, .fusion-button.button-5:hover i,.fusion-button.button-5:focus .fusion-button-text, .fusion-button.button-5:focus i,.fusion-button.button-5:active .fusion-button-text, .fusion-button.button-5:active{color:#726d65;}.fusion-button.button-5:hover, .fusion-button.button-5:focus, .fusion-button.button-5:active{border-width:0px;border-color:#726d65;}.fusion-button.button-5:hover .fusion-button-icon-divider, .fusion-button.button-5:hover .fusion-button-icon-divider, .fusion-button.button-5:active .fusion-button-icon-divider{border-color:#726d65;}.fusion-button.button-5{background: #fbf8f5;}.fusion-button.button-5:hover,.button-5:focus,.fusion-button.button-5:active{background: #fbf8f5;}.fusion-button.button-5{width:100%;}<\/style><a class=\"fusion-button button-flat fusion-button-round button-large button-custom button-5 button-faq\" target=\"_self\" href=\"#\"><span class=\"fusion-button-text\">Payconiq QR codes<\/span><i class=\"fa-chevron-circle-down fas button-icon-right\"><\/i><\/a><\/div><style type=\"text\/css\" scoped=\"scoped\">.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box:before{ font-size: 13px;}.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian #accordian-5 .panel-title a{font-size:16px;}.fusion-accordian #accordian-5 .panel-title a:hover { color: #ff4785;}.fusion-accordian #accordian-5 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-5 .panel-title a:hover .fa-fusion-box { background-color: #ff4785!important;border-color: #ff4785!important;}<\/style><div class=\"fusion-faq-shortcode collapsed faq-container\"><ul class=\"fusion-filters clearfix\"><li class=\"fusion-filter fusion-filter-all fusion-active\"><a data-filter=\"*\" href=\"#\">All<\/a><\/li><li class=\"fusion-filter fusion-hidden\"><a data-filter=\".payconiq-marchands\" href=\"#\">Migration marchands<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-5\"><div class=\"fusion-panel panel-default fusion-faq-post payconiq-marchands \"><span class=\"entry-title rich-snippet-hidden\">What is Payconiq?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-11-26T10:47:00+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-11750\" href=\"#collapse-5-11750\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is Payconiq?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-11750\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-52 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Payconiq is the 1st mobile payment service in the BeNeLux that allows consumers to make payments online, mobile and between individuals with a smartphone.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payconiq-marchands \"><span class=\"entry-title rich-snippet-hidden\">Will Digicash disappear?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-11-26T10:47:43+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-11753\" href=\"#collapse-5-11753\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will Digicash disappear?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-11753\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-53 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>As a business partner, you will now use the Payconiq payment platform instead of Digicash. Thanks to this change of platform, your customers in Belgium and the Netherlands who use Payconiq will be able to pay in partner shops in Luxembourg. At the same time, users of Digicash apps will be able to continue to pay in Luxembourg but also in Belgium and the Netherlands. In Luxembourg, your customers will continue to pay with Digicash by Payconiq apps.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payconiq-marchands \"><span class=\"entry-title rich-snippet-hidden\">What is the difference for my customers who usually pay with Digicash?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-11-26T10:48:55+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-11757\" href=\"#collapse-5-11757\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the difference for my customers who usually pay with Digicash?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-11757\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-54 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>There is no difference for users of the Digicash by Payconiq app. To pay, they must open their Digicash by Payconiq app, click on scan, scan your new Payconiq QR code, validate and it&#8217;s paid.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payconiq-marchands \"><span class=\"entry-title rich-snippet-hidden\">Have the fees changed?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-11-26T10:49:29+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-11760\" href=\"#collapse-5-11760\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Have the fees changed?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-11760\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-55 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>No, there is no change in fees if you already have a contract with Digicash.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payconiq-marchands \"><span class=\"entry-title rich-snippet-hidden\">Do I have to sign a new contract? What is the difference?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-11-26T10:50:25+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-11762\" href=\"#collapse-5-11762\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I have to sign a new contract? What is the difference?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-11762\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-56 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>You do not need to sign a new contract. You have received by email an update of the Digicash service terms and conditions in which we have added Payconiq&#8217;s terms of use. Therefore, you can accept payments from both solutions without having to sign a new contract. You will keep the same contract.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payconiq-marchands \"><span class=\"entry-title rich-snippet-hidden\">What should I do with my Digicash QR code(s)?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-11-26T10:57:44+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-11766\" href=\"#collapse-5-11766\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What should I do with my Digicash QR code(s)?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-11766\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-57 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>You have received your new Payconiq QR code(s). Once installed, you can get rid of the old QR code. We will deactivate your Digicash account.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payconiq-marchands \"><span class=\"entry-title rich-snippet-hidden\">What is the purpose of the promotional material?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-11-26T10:59:48+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-11772\" href=\"#collapse-5-11772\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the purpose of the promotional material?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-11772\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-58 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>You have received various items such as stickers, user guides, etc.. This is the easiest way to inform your customers and,  Digicash users, of this change. It will also allow you to inform your customers in Belgium or the Netherlands that they can now pay at your premises.<br \/>\nHere are the different items you received:<br \/>\n> Door Sticker: Stick it on your front door in a visible way. Your customers will immediately see that they can pay with their Payconiq application in your store.<br \/>\n> Checkout sticker: stick it near the checkout. This will let your customers know that they can pay with their Digicash or Payconiq app.<br \/>\n> Prism for the cash register: place it visibly near the checkout area to let your customers know that they can pay with their Digicash or Payconiq app.<br \/>\n> Payconiq QR code \/ QR code sticker: Place it at the checkout location. If you wish, you can stick it in a specific place thanks to the sticker under the support.<br \/>\n> Merchant guide: Receiving a mobile payment via Payconiq is very easy. Find out how, in the user guide.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payconiq-marchands \"><span class=\"entry-title rich-snippet-hidden\">How can I track the status of my transactions? What about the Digicash portal?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-11-26T11:00:46+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-11777\" href=\"#collapse-5-11777\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I track the status of my transactions? What about the Digicash portal?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-11777\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-59 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>Once you have received your new QR code, connect to the new Payconiq https :\/\/portal.payconiq.com. Let a customer pay with his smartphone and follow the payment directly. We have sent you in an email with the configuration instructions for on the configuration of your account as well as a user guide in your promotional material. The Digicash portal is no longer useful to for you.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payconiq-marchands \"><span class=\"entry-title rich-snippet-hidden\">Can I create my QR code myself with Payconiq?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-01-12T16:10:00+01:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-11783\" href=\"#collapse-5-11783\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I create my QR code myself with Payconiq?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-11783\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-60 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you have the product &#8220;QR &#8211; with predefined amount&#8221; with one of these three options: customer defined amount, fixed amount defined by the merchant or amount predefined by the merchant but editable by the customer, you can create your QR codes via the merchant portal. More info on how it works <a href=\"https:\/\/payconiq.lu\/en\/create-your-qr-codes\/\">here.<\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payconiq-marchands \"><span class=\"entry-title rich-snippet-hidden\">I would like to change my account information?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-09-23T15:14:46+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-11788\" href=\"#collapse-5-11788\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to change my account information?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-11788\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-61 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>If you would like to change your information, you can contact our sales team at sales@payconiq.com.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payconiq-marchands \"><span class=\"entry-title rich-snippet-hidden\">I do not want to use the Payconiq solution, what should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-09-20T09:46:50+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-11790\" href=\"#collapse-5-11790\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I do not want to use the Payconiq solution, what should I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-11790\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-62 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>With this request, you are terminating your current contract. You will no longer be able to receive mobile payments via our Payconiq solution. If this is the case, please send us your request by registered letter to this address:<br \/>\nPayconiq International SA<br \/>\n9-11 Joseph Junck Street<br \/>\nL-1839 Luxembourg<br \/>\nWe will close your account within 30 business days of receipt of your letter.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post payconiq-marchands \"><span class=\"entry-title rich-snippet-hidden\">Who can I contact if I have a question?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/payconiq.lu\/en\/author\/louise-cazzolipayconiq-lu\/\" title=\"Posts by Louise Cazzoli\" rel=\"author\">Louise Cazzoli<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-09-23T15:13:36+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-11792\" href=\"#collapse-5-11792\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Who can I contact if I have a question?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-11792\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:70px;padding-right:30px;padding-bottom:85px;padding-left:30px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-63 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><p>You did not find the answer to your question on our FAQ payconiq.lu? Send us an email at sales@payconiq.com, or contact us by phone onat 26 37 36 and we will be happy to help you.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":8088,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[98],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ merchants Payconiq - Payconiq<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/payconiq.lu\/en\/commercants\/faq-merchants\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ merchants Payconiq - Payconiq\" \/>\n<meta property=\"og:url\" content=\"https:\/\/payconiq.lu\/en\/commercants\/faq-merchants\/\" \/>\n<meta property=\"og:site_name\" content=\"Payconiq\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-18T20:58:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/payconiq.lu\/en\/commercants\/faq-merchants\/\",\"url\":\"https:\/\/payconiq.lu\/en\/commercants\/faq-merchants\/\",\"name\":\"FAQ merchants Payconiq - Payconiq\",\"isPartOf\":{\"@id\":\"https:\/\/payconiq.lu\/de\/#website\"},\"datePublished\":\"2020-08-11T09:04:01+00:00\",\"dateModified\":\"2021-09-18T20:58:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/payconiq.lu\/en\/commercants\/faq-merchants\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/payconiq.lu\/en\/commercants\/faq-merchants\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/payconiq.lu\/en\/commercants\/faq-merchants\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/payconiq.lu\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Commer\u00e7ants\",\"item\":\"https:\/\/payconiq.lu\/en\/commercants\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"FAQ merchants Payconiq\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/payconiq.lu\/de\/#website\",\"url\":\"https:\/\/payconiq.lu\/de\/\",\"name\":\"Payconiq\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/payconiq.lu\/de\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ merchants Payconiq - 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